Community archive
Tough the trend is to use WAP and other mobile tools for CRM approaches, sometimes simpler is better.
Anybody got any experience with SMS, mobile messaging and direct customer service?
by pcman223
We use Microsofts SMS Server v2.0 in our organization and we are able to perform software maintenance and software / hardware troubleshooting via the remote control feature built into this Microsoft server application. You get a pop up screen on your monitor that allows you to see the users desktop and manipulate their PC just as if you we sitting there at their desk. If you need to benchmark against an organization to see if this is what you need then you can contact me at my work email address dan_johnson@district.sjrwmd.state.fl.us
Dan Johnson
This discussion is closed to new replies.
Sort by Trending