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CRM for SAP?

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by arturog

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I work for a mid-sized manufacturer in the mid-West. Does anyone have any insight into the status SAP's CRM solution? Does their recent deal with Nortel have any value?

7 replies

by oliver w.

Hi!
It depends which part of the SAP CRM solution you want to use.
With the release 2.0B the functionality is good, and especially when you have a R/3 backend the SAP CRM solution is a must.
None of the other CRM vendors can do a seamless R/3 integration (some claim they can but this is very very expensive to do)

hope that helps
oliver

by uk77062

The joint solution between SAP and Nortel is currently available and is targeted at banking, insurance, high-tech and communications industry customers who require a highly integrated and scalable interaction solution in their mySAP.com environment. Companies that have integrated SAP with Clarify (Nortel's ebusiness application) include BP Amoco, GTEC and Scientific Atlanta.

by christoph.c.schmidt

The deal with Nortel is for the Call-Center solution, which SAP didn't have at the time.
SAP CRM is worthwile considering, if you want to implement a mobile Sales or Mobile Service Solution.
COmpaq has some pilot customers in Germany for SAP CRM. The current Version is 2.0, which has good functionality.
Make a delta analysis of what the SAP Solution offers and of what you want and you should find out quickly if it's suitable for you.

Cheers,

Christoph

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