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Customer or Client?

By Johnny Heat ·
There was a short article about internal business users being viewed as clients rather the customers. Can anyone help me locate this article? I would like to discuss it with my IT support team.

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Cant help find the article, but for my two-cents.

by tbragsda In reply to Customer or Client?

.
I prefer "Clients", and I think "Customers" is almost insulting. Its just semantics, but I feel like customers removes them, or make them sound separate.

Part of my distane for customer comes from the adversarial relationship that customer/SELLER imply.

Or just scrap both and call them nodes.

TBR

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Words come and go in fads

by DC_GUY In reply to Customer or Client?

It's just trendiness. You can come up with good reasons to like and dislike both words.

My least favorite is "human resources." I would much rather be thought of as "personnel" because at least it contains the idea of being a person, which is a step or two above being merely a human.

"Resources" are commodities like paper, water, and heating oil. Interchangeable. If one isn't perfect, just throw it away and grab another one.

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Internal clients

by Info-Safety, LLC In reply to Customer or Client?

Here is one such article, "Create a service mind-set for your team's internal clients."

http://builder.com.com/5100-6315-1049756.html

I hope this helps.

Craig Herberg
http://info-safety.com/

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To-MAY-to, to-MAH-to

by amcol In reply to Customer or Client?

There used to be a distinction many years ago but that's faded into antiquity.

The dictionary definition of customer: one that purchases a commodity or service.

The dictionary definition of client: one that is under the protection of another; a person who engages the professional advice or services of another.

Which do you prefer?

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