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Customer Satisfaction Index - ERP

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by talk2santosh

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We are a ERP implementation company. Our SBU is to present to our Management Evaluation critea for the following:

1. How to evaluate Customer Satisfaction Level - External - Post Implementation

2. How to evaluate Customer Satisfaction Level - Internal (Within the Organization)

5 replies

by md_hashim

A well structured questionnaire and regular surveys would be the answer to your question. You could engage the services of marker researching orgs. In India there's Goodwill Promoters & Consultants...

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