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Customer Satisfaction Survey

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by efehling

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I am looking for a customer satisafction survey that I can use as a template for my internal clients. We have a relatively small IT department with about 175 users. If someone has a workable template that they may wish to share, I'd appreciate it.

7 replies

by smmurphy

What type of "customer satisfaction" are you trying to measure? I have created and used several different types of surveys over the years, but I don't have a single template that applies to all situations.
Are you looking for feedback on a specificapplication or service that you provide or is it a general "how do you feel about us" type of survey?

by efehling

I would prefer a general survey to evaluate overall satisfaction with the IT dept.'s performance, in the eyes of our internal users.

by j.wallace

Answers on a 1-5 scale, 5 highest satisfaction.

The focus is on good, fast, and cheap. But since the customers are internal, we'll replace cheapness with courtesy.

1. Does IT provide you with high quality service?
2. Does IT respond promptlyto your requests?
3. Are the IT personnel you work with courteous and professional?

4. If you're not absolutely pleased with IT, please tell us how we can improve our service to you.

Clients will appreciate the simplicity and the shortness ofthis survey. Take the answers to #4 very seriously - feedback is precious. If the clients don't get a response or don't see any changes, they'll complain and not give any more feedback.

Rick

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