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Deleting message in outlook 2002

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by mustanger71

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Hi

I have a user who want to delete some of his messages uisng a right click on his mouse or just simply clicking on Delete button in the Toolbar. However the outlook gives an error message that says"The messaging interface has returned an unknown error.If the problem persists restart the outlook". I used office repair tool to fix it but it did not help. I also tried to re-install the outlook. However the error did not dissapear. When using Shift+Delete message it deletes without any problem. Can anyone advise what it might be and how to fix it ?

2 replies

by lizzy

Shift+Delete is the Windows command in Outlook to permanently delete something without sending it to the deleted items folder or the recycle bin. Check out the mouse settings in the Control Panel to see if right clicking is disabled in some way.

by ariston

You may also want to check the size of the PST file. Outlook 2002 still suffers from the 2 GB limit for the PST file size. If the maximum size limit has been reached, your next option would be to force an archive of old data, then clean out as much as you can. Office Outlook 2003 resolves the size limit by increasing the possible PST size to 16 GB.

If the machine is 2000 or XP, you can check by going to:

Docs and Settings -> User Folder -> Local Settings -> Application Data -> Microsoft -> Outlook -> outlook.pst

If it turns out the size of the file is already over 2 GB, and archiving does not work, then rename the PST file, open Outlook to create a new one, then import only the most recent messages.

Hope that helps!

Ariston Collander
ariston@coxcomputer.com

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