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Dell Takes One **** of a Blogging

By Oz_Media ·
http://directmag.com/mag/marketing_dell_takes_one/

Original article printed in Newsweek.

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Why do they do so well in trade mag surveys?

by CharlieSpencer In reply to Dell Takes One **** of a ...

Dell has consistently ranked ahead of other Intel box builders for quality of product and service in PC Mag and PC World reader surveys for several years. I'm not defending Dell, I'm just wondering why the difference. Do the mags have a broader survey pool versus the smaller but louder number of bloggers?

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I've wondered the same.

by antuck In reply to Why do they do so well in ...

The mags must be doing the survey with someone who hasn't called into Dell's tech (no) support. Or the people calling in are dumber then the tech on the phone and any information they get they feel it must be right. Then when the survey comes out they give them a thumbs up.

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Companies like DELL

by Oz_Media In reply to Why do they do so well in ...

Many companies, I find US more than Canadian, love Dell due to cost. There simply is no other viable reason to prefer Dell.

Most shops I have worked in have TRIED Dell, and ended up giving them to staff and replacng them with IBM or Compaq professional workstations. Better hardware, better service, better support staf on the phone.

Then again if you are to compare retail desktops, they are all pretty much crap, price and warranty are the determining factors. The better products come from teh high end worstations and that's when price goes through the roof, thus DELL's remain cheap (not inexpensive but CHEAP)and somehow they convince people to buy them. Bush convinced enough Americans to vote for him that he was elected not once but twice, does this mean he's the best choice for president?

In most PC mags, you will find consumer responses/polls, end users buying home boxes or even (this is the scary part) companies buying them. When it comes to the home user, Dell's are a good choice, not that I'd ever choose one.

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Dells

by jck In reply to Companies like DELL

I work for a government entity. And yes, we get Dells because of *price*. I tried to convince my boss that you could hire a PC tech and pay him $13 an hour and build PCs cheaper even with pay and benefits expense. He didn't believe me. Just like the last two bosses I've had.

I can build the same spect base PC that Dell builds in a different case often with more RAM for about $20-30 less than they do.

So, I am not impressed with their prices at all. Hence, why I've built my own PCs except for one...my laptop.

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Big Advertising Budget?

by ozi Eagle In reply to Why do they do so well in ...

Big Advertising Budget?

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"HP sucks"

by Absolutely In reply to Dell Takes One **** of a ...

The article opens with stats about Google returns for "Dell ****" and "Dell sucks". Well, "Dell ****" rhymes, so I wouldn't expect to see as many "HP ****" posts as "Dell ****", but "HP sucks" gave me "Results 1 - 10 of about 2,060,000 for HP sucks". My guess is that if we compare pie charts of the major brands' market shares, we can easily reconcile their independent, consumer feedback on various web pages with their corporate reports of customer satisfaction. They'd take a beating in sales if they posted untrue or distorted customer satisfaction numbers and were caught at it.

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Dell does well at TR

by Absolutely In reply to Dell Takes One **** of a ...

http://techrepublic.com.com/trcommunity/5254-6257-0.html?forumID=99&threadID=174375&messageID=1839002&id=1786204&tag=nl.e060

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That sure says a lot

by Oz_Media In reply to Dell does well at TR

A lot about why not to buy one anyway. :)

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"Original article printed in Newsweek"

by Absolutely In reply to Dell Takes One **** of a ...

Where the "technology reporter" is the one who knows which PS/2 port is for the kb and which is for the mouse.

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Hey

by Oz_Media In reply to "Original article printed ...

I didn't write it, I posted it.

I have my own reasons for not liking DELL, it has nothing to do with a blog, just personal and business experience.

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