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Destop support interview - scenario questions

By angela ·
Hi.
I am going for an interview as Desktop Support Officer and I wondered if any one has any scenario questions that I may come across. Any help would be appreciated.

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Here are a few

by JamesRL In reply to Destop support interview ...

I like behavioural interviewing questions - tell me a story about how you handled a challenge.

For Desktop Support:
-Tell me about a time when you dealt with a very difficult customer
- tell me about dealing with a technical issue that wasn't easily solved.
- Tell me about a time when your workload was overwehelming

In answering, just remember STAR;
Explain the Situation or Task
What Action did you take
What was the Result

James

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Thank you

by angela In reply to Here are a few

Those questions, they were really useful. I work on a helpdesk for the local authority. We have recently gone over to Active Directory and was able to use some of my experiences from call taken

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