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Determine customers' needs pre-project

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by maryweilage

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This week's Application Developer Management e-newsletter discussed the importance of knowing customers' desires before starting projects. How do you assess, measure, and deliver on customers' needs? Has a customer's return ever decreased because you discovered their needs after a project had already begun? Share your thoughts on the topic.

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2 replies

by ralbritton

This is the constant battle I fight in my organization. Either the people with the knowledge are not willing to spend the time to sit with us and hash out the details, or we aren't given access to the end client so we can't determine which are valid requirements and which are whims of the internal "contact".

Even if we have the chance to ask questions, invariably the people with the knowledge do not have enough time or concern to attend the meetings.

Very frustrating.

by agitator

You described my organization to a "T"! Some in my organization feel that it's appropriate to withold vital information because they're "affraid you'll get bogged down with the details and get nothing done." Very frustrating indeed! Any political savvy people out there want to chime in and offer solice or advice???

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