Direct From TechProGuild
This is page 7 of the discussion. Read the opening post
After Hours
This is page 7 of the discussion. Read the opening post
by paula
You are certainly correct on all of your asumptions with symantec software. I have had more problems with Norton than any other virus software, I have told all of my customers to stay away from Norton. It has done nothing but cost them more money in the long run. So with me I prefer McAfee. Anything is better then Norton's.
Paula
Computer tutor & Web Site Design
www.ctweb2001.com
by rubmop
We ran Norton Internet Security throughout our network to take advantage of different types of protection bundled in one package. This helped as it was single point updating. We began encountering problems with Live Update and following Symantec's support links led to a vicious circle and never resolved the problem. After reinstalling and going through the zillion trips to Live Update to install the layers of updates since our version came out, it would work for a while. The last straw was the program giving the Subscription Expired message when indeed it had not and the program not recognizing renewals done online. Symantec?s support on these issues was nonexistent and several unanswered emails led me to uninstall Norton from everything. I too installed AVG but my comfort level is marginal and there seems to be some overhead with it. When I see Symantec acknowledge their problems and third party reviewers say it has been fixed, I may revisit the possibility of giving it another chance.
by joedcook
It's not just you John, I have had exactly the same experience and have
also started recommending AVG for home users. I also have used Trend's
online scanner but since it installs an active X control it doesn't
work with some browsers. I haven't been a fan of Symantec for a couple
of years, but McAfee and Trend have also gotten pretty bad with their
purchased solutions. The biggest thing they need is a live help
desk. They make it so easy for you to order and give your credit
card info and practically impossible to reverse the same when their
software won't install. They also have all gotten to where the software
severely impacts system performance. The biggest comment I get
from customers when they replace one of the above with AVG is "Gosh for
some reason my computer is a lot faster".
I started in this business in the early eighties and bought every book
published under Peter Norton's name. The current programs bearing his
name bear little resemblance to the utilities that created the
reputation they are coasting on. Peter Norton deserves better.
by billtomlin
Dear John,
I have been a systems administrator for over 6 years and I have been using Symantec software for a good amount of time now. My experience has been that the corporate anti virus NAVCE is much easier to manage thatn the home user equivalents.
That being said you must also have a technical support contract and call the support folks with a case and ask the guys on the front line which build number to use. They will tell you the good build numbers. They will even setup a download of the good builds for you to use. When I have stayed on the recomended only builds they are pretty rock solid.
Not much help for the home user front but I thought I would add some information to the mix.
by jhamblet
No you are not alone in becoming disillusioned with it. Too many bugs, and it costs too much.
I have several computers at home and currently run Norton / Symantec on all of them and have had
various problems related to having Norton / Symantec installed. And their tech support sucks. When my
Symantec subscriptions expire, I'm going to try something else, like maybe MS OneCare and see if it's
any better.
John H
Michigan
by bkoritko
Your not alone! For the last few years I have been advising against all Symantec Products except Anti-Virus. And since the release of Norton Anti-Virus 2005 I have been plagued with various problems as well. I now recommend AVG or Avast for home users. I also recommend AVG for my small business customers as the price is for a 2yr license it is a great deal and seems to do as good as Norton.
by j sheesley
Longtime TechRepublic members will remember Jack Wallen,
Jr. The self-described ?poster boy for the
Linux revolution?, Jack was the Senior Editor on TechProGuild who was in charge
of Linux content for the site. Jack lived and breathed Linux. So much so that at
one point, he crashed the entire TechRepublic office with one measly Linux box. But that?s another story?
Jack has had a long and winding road since leaving TechRepublic,
but now he?s back in his original form. Jack first started with TechRepublic by
writing a Linux column called ?Get Jack?d? that discussed using Linux as a Microsoft
alternative. Then he wrote and
edited Linux content for the site. Now he?s back on TechRepublic once again with
?Get Jack?d?,
but this time in the form of a TechRepublic Blog.
Whether you?re a Linux fanatic yourself, just learning Linux,
or are just looking for a unique point of view, Jack?s blog is the place to start.
Welcome back, Jack!
by crake
Very cool! I would be careful that Jack and George Ou don't get stuck in the same room together by themselves. George is a world-renown Linux-hating Microsoft mouthpiece.
Cheers!
by nels
by bookkeeper
Welcome back Jack somebody needs to stick up for us Linux users ;)
by mnleblanc
I have been using Symantec products for about 7 years now in a networked environment of about 500 nodes. I use Corporate Edition Anti-Virus, which has been quirky at times in terms of communication between the server and clients, but overall I am very satisfied with the product with regard to ease of deployment, updates, and reliability. I also use Brightmail for anti-spam and find it to work quite well, as it has dramatically reduced the amount of junk that makes it to users' mailboxes. I have not had many false positives either. I know user experience ultimately drives user opinion and my experience with Symantec's products has been very good.
by ljessup
I have had similar experiences with Symantec, specially System Works. The startup time on the machine became terrible. I finally un-installed it and the workstation never quite worked right after that. I cleaned the registry, I optimized and everything.
I finally did what you did, and re-installed XP. I now use just Symantec anti-virus and Microsoft Defender for Spyware. OneCare looks like a good answer for those that don't want to deal with multiple vendors.
by gscetr
I've seen a lot of the same issues, I've seen where they would try to update the software to a newer version and kablewy master, system dead as a door nail, no restarting, reformat time. I just think that this bloated software is written into too many registry entries and the like and is like a big octopus that is taking the ship down (kind of like the kraken on the new Dead man's chest Pirate Movie). Anyhow, I think Peter Norton was a Genius but ever since he sold the utilities, it has gone downhill from there.
by tuky
I thought I was the only one! I had always thought that Symantec
was the way to go until I had problems with some adware at home.
SystemWorks kept identifying problems and then to solve them I had to
look them up on their Web site. For each problem there was a
complicated set of manual instructions to eradicate the problem.
However, in each case after going through the instructions
step-by-step, the problems could not be fixed.
I tried a eval version of TrendMicro and all was taken care of...except
I still had the incidious SystemWorks to deal with. It took a lot
of different tries but I am now rid of SystemWorks. I've been
using Trend ever since and it has been very nice - easy to use and
effective.
by scohrs
I've noticed a tendency for Symantec software issues myself -- but McAfee appears to be worse, which is a sad thing for someone who saw it become the premiere (FREE) antivirus product at one point. Now it's a swamp -- even experts can't understand where the dialogs are coming from and they're so busy trying to sell you a new subscription at every bootup that protectiong your system falls by the wayside.
As to Symantec, I've re-installed LiveUpdate any number of times, and get weird errors saying my Outbreak Alert engine is broken -- never anywhere where I could FIX it... Internet Security will suddenly decide to block an application without warning and without any visible recourse to get things going again... Normal users are up the creek without a paddle, since most of them have no idea what the warning dialogs mean in the first place -- I know you've seen end users click through an important dialog box because it contained gobbledygook... a serious issue when that gobbledygook is a warning that the user needs to deny a threat access to their system. An application that every user should know and use must be SIMPLE, or it is a waste of time to install it! If it takes a tech to find the buried menu that restores access to Donkey Kong, it's easier to uninstall the antivirus app (and the firewall) in the user's mind...
by jjohnson
Well, it seems many people feel the same about Symantec.
I have had some clients question why I don't like Symantec stuff. They think NAV is the best!
They have very little knowledge of how it will actually slow down your system.
Like many people I have used many types of software. I use to be a huge fan of Powerquest for there Partition magic and Drive Image. Since Symantec bought them, I haven't purchased or plan on purchasing an upgrade. I am afraid to see how Symantec has f**cked it up.
I once heard someone say;
"Symantec, where good software goes to die!"
When you think about it's true.
John
by skeene
by jdaley_1999
Same problem System works was slowing and locking my machine up constantly, and thier tech support sucks. I to switched to AVG
I recently purchased two Toshiba Satellite laptops that came with the McAfee suite preloaded. My main problem with McAfee is that it blocked a link that I have on my Web site: a link to the Red Cross to donate. If I accessed my Web site from other locations (not running McAfee), the link showed; it showed in FrontPage while editing the site; but McAfee blocked the link from appearing. I completely uninstalled all McAfee components and installed Symantec System Works and Internet Security. This has completely solved all those problems and has not slowed my computer down at all.
by lm&w
by it cowgirl
I agree with you. I have found similar issues with McAfee on home users' systems. AVG has been the answer for 3 years for my home users. No problems and no virus infections on machines which were attacked often before.
The question is whether Microsoft's OneCare will actually protect the users' computer system. I do not trust that it will.
by ggilmour
John;
I am not much of a blogger but I cannot agree with you more, Symantec
seems like they are on a crusade to slow every machine down to a snails
pace. Recently I have noticed increasing issues with the retail
version of the NAV client, the corporate client does not see to have
the same level of issues, additionally I advise all my clients to stay
as far away from system works as possible all it does is cause
issues. I too have stared moving to the Trend and CA products and
away from the integrated firewall/security products as they just seem
to wreak havoc on system stability and speed.
by rtc79
John, I hate to agree with you but I must there is definitely a problem with Symantec's software. I presently have a older licensed copy of System Work and Internet Security on my laptop and my laptop is extremely slow now. And sometimes it just pauses in the middle of a process and I have wait until it finish doing whatever it needs to do at the time.
R. Clement
by rsmith5
As a small biz IT consultant myself, I dread seeing Symantec on new custopmer's machines. I often run into probelems like you describe. And you didn't even go into how hard it can be to uninstall Symantec software or how flakey their software firewalls can be. My customers have paid me for hours of work just because of buggy, intrusive Symantec software.
John, your experiences with Systemworks turning systems into dogs mirrors my experience pretty much to the letter. My laptop turned into such a dog that I ended up ripping Systemworks out and replacing it with Trend Micro's Internet Security suite. I've completely sworn off of Symantec products as a security solution. The supposed rewards are simply not worth the pain.
by rfa
by mattg
We provide IT support for approximately 50 small businesses and I've experienced exactly the same issues. Internet Security causing major problems with file/print sharing to the point where we just disable it.... realtime monitoring and scanning not detecting trojans....liveupdate rendering the pc almost useless until it's complete.. etc. Similarly, we now advise people to install AVG and have found this to work very well without the high overhead on performance that symantec has.
by bdulac
by wenn_chorray
by wenn_chorray
by grithanson
I have not had to much trouble with Symantic anti-virus software other than as time goes on, it is much harder to handle, but that is they way it is with all software now-a-days (more viruses, malware, etc and no manuals). But I have had problems with licensing issue with Symantic after they purchase Backup Exec. After 6 months, I have still not heard back from them, even though they have sent me updates to download and the software works fine. They maybe bit off to much to chew, and hopefully things will settle.
by blackcurrant
Symantec's software used to be great. I was using Norton Utilities to fix MS-DOS 4 PC's and thought it was a life-saver. But, over the last two years I have reluctantly stopped using all their software. PC's were being crippled by the software, the firewall was incredibly over-zealous, SystemWorks was impacting system performance so much that it became a liability rather then an asset, and to cap it all, Symantec Client Security. which I had installed on my workplace network was allowing trojans through in email attachtments. A phone call to Symantec's Technical Support was no use - I was told that I should expect a certain amount of stuff to get through.
It will be a very long time before I allow any Symantec/Norton software within throwing distance of any PC I am responsible for. They used to produce excellent software, but not anymore. I was amazed by the recent news article in which Symantec 'threw down the gauntlet' to Microsoft concerning the possibility that MS might be producing competitive security software. I thought - well, after your very poor performance, I would be willing to try anything, and Symantec should definitely not brag about their 'percieved' superiority. Just because they ahve a lot of experinece in the field, does not mean that that experience is proving useful to their end users. Quite the opposite I would say.
by bryce white
Trying to find product updates at the Symantec enterprise support site has become darn near impossible - WAY TOO MANY PRODUCTS AND VERSIONS.
Don't even get me started on Symantec Mail Security and its grabage web interface.
by donaldcoe
by tech1
Well, Well, Well !!!
I am glad to know that someone with a voice larger than mine may be recognizing an issue that I have noticed since '94 when I uninstalled NAV and vowed that no program would tell me that my actions amounted to "a virus like activity" that had to be blocked.
I have been repairing systems for the general public professionally for the last six years and have found that every system "protected by NAV" that came in either had trojan?s that had to be removed manually or other viruses that went undetected or disabled / damaged NAV protection, with the latter requiring specialized removal tools or manual un-installation from the file system and registry.
Most people want to user their systems and be protected but don?t know where to look for solutions to problems like these thus they end up paying for NAV and then system service from a local tech. Given the cost of the program and incidental costs (the tech & Trend) ROI is close to buying a new system.
Trend Micro?s program has consistently cost less; protected better and interfered with the user less than any AV I have run across. It is well known that something, NAV, AVG?. is better than nothing - until it fails.
As you stated the old Norton Utilities was a must. Professionally developed tools of a quality that is rarely seen today. I can not speak too much to the SystemWorks other than it is overhead that has never impressed me.
Why has it taken so long for people to notice? Probably because that is the wake that Peter Norton created when he originally released Norton Utilities.
by tvanholland
by palmanic
by jeffshmyr
I also have had all of the problems mentioned above.
I maintain about 150 computers.
After spending way to much time trying to fix NAV problems, I decided to give NOD32 a chance and have never looked back. Installing NAV takes atleast 10 mins or more once fully updated. Installing NOD32 fully updated takes about 3 mins(including 1 reboot).
I also will never recommend any Symantec products to anyone because your going to be wasting your time.
by philaaa1
From an insider point of view Symantec is more interested in
using cash funds to buy out good software than to put it back into R&D of
what they already have. I have friends
that work for Symantec that will NOT use NAVCE software till they upgraded the engines,
and update cycles are to save in bandwidth cost not to provide the fastest
updates. NAVCE is a good example of bad
code, after install Windows kernel no longer had sufficient IRP?s to use for
other programs unless you altered IRPStackSize value size due to there hoggish use on resources making other services or
programs fail. Simply put the have milked the programs till they were dry and
now they are forced to update the products quickly and consequently with many
errors. Also build on generic libraries that that create bloat code, and very
little to no custom tight code. As for myself I have given up on Symantec long
ago, a little spark of hope with NAV2006 but we will let time tell if they keep
up with the house duties of keeping it updated. Till then I will not recommend NAV
or NAVCE.
by hometech
I don't think you are alone. I've been working on PCs now for nearly 10 years. And, like you, I have seen a trend almost exactly like yours where the Symantec software just doesn't work right. My main problem with Symantec software is the Internet Security Suite. I've often noticed that customers computers seem to take anywhere from 5 to 10 minutes or longer to boot. In each instance, I have found that while there may be some malware lurking about or a Trojan Horse in the startup, when you remove the Norton Internet Security, the computer will reboot in far less time than before, even with the viruses and so forth on the system.
I
by hometech
I have been servicing computers for end users and some small business owners for nearly 10 years now. I can wholeheartedly agree with you that there are some serious problems arising. And they seem to have been showing up with regularity for about the past four years or so.
I used it regularly until I noticed viruses and trojan horse infections cropping up on PCs protected by Norton Antivirus. The Symantec web site provided fixes for those but never incorporated them into their software. I found that a little strange.
Like you, I now recommend AVG for my customers. I also use Trend Micro's Housecall online scanning regularly. I also discovered recently another program that works well for removing malware and has partnered with the AVG folks. That's EWIDO antimalware. Since I've started using them problems have been diminished noticably.
Thank you for finally bringing this problem out in the open. I now have some ammunition that can help my customers understand when I tell them about an antivirus program that is better than Symantecs increasingly problematic software.
Dennis Fivecoate, Owner, Home Technology Services, Rapid City, SD
by debodeol
by johnmaambo
About Symantec,indeed they have to do something about their software.They 've been times when i have had to uninstall the anti-virus because it was slowing down the system.Every time i install a fresh copy of the Windows operating system,it will only last a few weeks before this norton Anti-virus slows it down.Besides it does not remove all the viruses,fine it would detect them but still fail to remove them from the system.I got advice from a collegue to switch to AVG and apperently its been doing fine so far with no problems or slowing down the system.Am glad that someone has opened up for me to believe my claims are not really baseless.
by danlm
by mathern
You're not alone! I even had problems with Symantic programs back in
the days of DOS! The
Norton software box always makes enclosed programs sound so-o-o sexy,
and I'm always tempted, but I have been bit too many times. Whenever my
clients (mostly individuals or small businesses) have stability
problems, I nearly always find that the solution is to uninstall a
Symantec program and strip the Registry of anything relating to Norton
or Symantec. It's unfortunate, because once-upon-a-time, Norton
Utilites were quite useful, but now....
by j sheesley
Last week, I talked about my growing
dissatisfaction with Symantec products and the increasing number of
problems that I?ve had to fix for consulting customers because of them. I kind
of thought that maybe I was alone in that feeling so I asked you what you
thought. The response was overwhelming.
Inside of a week, I had close to 150 responses. Normally
when you produce an opinion expressing like or dislike for a product, you can
expect an even distribution of responses. You?re either the smartest guy on the
planet or your parentage is called into question. It?s not uncommon for me to
be called a Microsoft Shill one week and a Microsoft Basher the next. That?s
just part of the territory, but you just expect a balanced response.
In the case of the Symantec blog, I only counted 2
pro-Symantec responses. That?s a 98.7% disapproval rating. Worse than President
Bush?s and Hillary Clinton?s combined. In almost every other case, TechRepublic
IT Pros all expressed similar problems, frustrations and concerns that I had
posted. In a way, it was relieving and refreshing.
I was also pretty concerned ? for Symantec?s sake at least.
I wonder if they have any idea that there is this much outrage out there for
their products? I can?t believe than an organization would be so sold on their
own sales literature that they wouldn?t be aware of these many problems and
this much disdain.
Thinking it only fair, I?ve dropped several emails to
Symantec PR people to find someone I can talk to about these perceptions. I
figured I?d present them an open forum to address the concerns and try to
account for it all. So far, I haven?t heard anything back. When I do, I?ll let
you know.
It also raises another question. Windows XP and Microsoft
products in general have this reputation
of being unstable and unreliable. I wonder how much of that is inherent
in
Microsoft software itself and how much is caused by ?utilities? like
those from
Symantec that are supposed to be fixing problems rather than causing
them? Does Microsoft take the blame for other people?s
shoddy work? I?m beginning to wonder.
by almckone
With mention of Windows XP and Microsoft products not being the most compatible, I have a problem that has many IT guys scratching their heads. The problem is, I am using a Microsoft Comfort Optical Mouse 3000 with a brand new Fujitsu N3520 and the cursor has a mind of it's own. It will jam, and/or turn on and off whilst highlighting, cutting and pasting; open and close programs at will when held over them; open folders when run over them; jump from the middle of a sentence into another sentence in another paragraph, and other actions without permission. Fujitsu have replaced the hardrive and it remains the same. I've also used another older microsoft mouse and it reacts the same. When I disable the onboard touchpad mouse, the cursor's jumping around stops but all the rest remains the same. ANY IDEAS?
by j sheesley
UPDATE:
This morning when I came to work, I had a message waiting in Voicemail
from a Symantec contact person. Hopefully in the next day or so, I'll
find out what their take on the situation is. More to follow!
by a_fairb
Another aspect to the problem.
I recently rescued a friends PC. It was 8 months old, a reputable brand and good spec. It was also running like a dead horse. It had come with Symantec's PC security suite pre installed and 6 months update subscription.
After 6 months, no more antivirus updates.
User picks up a virus, almost certainly via P2P file sharing application (now removed).
User notices a performance drop and installs a free registry cleaner (he has bought one of the leading security products so it can't have a virus).
This does not solve the problem so a week later he installs another one.
By the time I got to it the PC had three rival registry cleaners fighting like cats in a sack at startup and over 5000 infected files as the various viruses spread unchecked.
This infection was not Symantec's fault but the way they sell the product was a major contributing factor. I have no problem with subscription based software. The worker (even software engineers) deserve their wages. But to sell to an ignorant user base, security software which uses phrases like "Your computer may be at risk", is irresponsible at best. "This software is pointless unless you pay for the updates" would be closer to the truth, though I imagine the marketing dept might not be best pleased.
I set the restored machine up with AVG free version, Agnitum Outpost free firewall and Spybot. No subscription deadlines to worry about and it runs significantly faster than the original factory setup.
We are all to some extent lazy and tight-fisted. So a system that requires additional effort and cash on a regular basis is always going to have problems. It can't be beyond the vendors to set up Standing Order services to automate payment for updates. I don't mind paying for someone to keep up to date with the latest viruses for me. I'd just like them to be clear about it on the box before I buy it and to automate the process so I don't have to remember to get my cheque book out once a year.
by justin james
Symantec's "problem" is not that they beleive their own marketing literature. I am sure that they do not.
The problem is that the people buying the software believe Symantec's marketing literature.
I have never met a systems administrator or any other knowledgable tech person who liked Symantec software, or who would recommend it, outside of Ghost and some of the minor system utilities. Therefore, the people who actually make the purchasing decisions are not the people who know about the product.
I can let this slide in the consumer market. After all, if the people sitting at home were pro users, chances are they would not need the bulk of Norton's products. They walked into Best Buy and said, "I am concerned about getting computer viruses, please recommend a solution for me." And then the sales person pushes Symantec (or whoever) products at the customer, who then walks away feeling like everything is cool.
In the professional IT industry, Symantec should have a market share near zero, yet they do not.
Again, real IT pros know that Symantec's products almost always cause more problems than they solve. Yes, you won't get a virus, but your computer will be so slow and twitchy, you might as well have a "nuissance virus." Heck, Symantec pops up so many idiot reminders (especially around subscription renewal time) it feels like spyware too...
The fact that Symantec has sales outside of the consumer space is proof positive that idiots make IT decisions.
I do not want to go into too many details, for a number of reasons, but let in suffice to say, the people who make the final call about IT decisions are typically not people who have the technical knowledge to make a proper determination. For example, what IT person, looking to purchase a server, opens up the Best Buy flier, selects a big desktop, buys it, installs Windows 2000 Professional (in 2003), and just does a Windows file share on the entire drive? No IT pro that I have ever met would do this. Yet that was the state of affairs when I was hired by my current employer. He still has a difficult time understanding the concept of why $200 extra for a server with redundant power supplies is worth it. "But they are connected to a UPS!" Sure, and that UPS is not worth a hill of beans when the power supply fails. And PSU failures are the #2 most common component failure in my experience, right after hard drive failure.
Is this the person that you think is best qualified to make IT purchasing decisions? Neither do I.
I do understand the need for controlling costs and beancounters.
As much as I hate to say it, beancounters are a needed group of people. If IT people had 100% control over their budgets, every company would be bankrupt, because we would all have Fibre Channel SANs and mega-servers in their own super-cooled racks with laser beam motion detectors to turn off the screen savers.
That being said, everyone has some sort of A/V product purchased and installed. Beancounters usually do not turn down requests for anti-virus. Even at my current position, the boss approved A/V (meanwhile, my rackmount equipment is sitting on a table from WalMart). So it is not that people are turning down requests. Indeed, Symantec's "solutions" (can I even call a Symantec product a "solution"?) are typically more expensive than many of their competitor's products. So the decision to use Symantec products is not being made at the beancounter level. It is being made at the IT decision maker level. Someone in IT has decided that Symantec products are the "right" choice, and that someone is the person who pulls the trigger on IT.
The only possible conclusion is that CIOs and other IT decision makers tend to have a complete and utter lack of IT knowledge, while simultaneously ignoring the input and advice of the people who do know these things.
J.Ja
by j sheesley
by rgraham48
I agree, one of the biggest problems is not the actual Symantec software itself, the problem in my opinion is the "temporary" subscription to updates from Symantec. Most "home" users do not understand that after a few months their antivirus software is useless. They can see the icon in the taskbar, and assume their system is protected from viruses. We "tech types" know that their are hundreds of new viruses every month, and without the antivirus updates all antivirus software is basically useless. Since Symantecs software is the one installed on most new computers, I think a lot of the blame should be placed on them. They should AT LEAST have a message popup when the software loads reminding the user that the "free" updates are no longer available, and the user needs to either pay for the symantec updates, or install another antivirus program. Some users need to be reminded over and over that attention is needed to protect their computer.
by digitrog
John I do concur
But, perhaps one should remember that at least the last half dozen releases
of Norton Utilities run from the MS Windows Active-X backbone instead
of their own stand-alone engine - as was the bonus of their earlier
packages.
So, whatever inherent garbage is packed into the flakey Active-X has to
become a companion to the Symantec backbone and its now bloated
installations [ which now days also appears to be produced using a
crappy high level Microsoft software developer package ... ].
Symantec needs to get Peter Norton back in the driver's seat and not just use the guru's name on the box ...
Until last year I did run the full installed Pro package, and had no
end of trouble with updates crashing, having to occaisionally strip the
install manually from the registry and hard drive, re-name some of the
symantec files so I was then able to complete the re-install ( as well
as downloading error patches etc. ) .
I eventually conceded defeat and fully un-installed everything
symantec, and reluctantly decided to try AVG as the antivirus. To my
surprise AVG upon install suddenly discovered at least 15 virus and
several trojans which the symantec product had allowed to slip in the
back door!
I now only run the Utilities pack direct from the CD-Rom to check for
basic errors, as I have also seen that WinXP with service pack 2 will
not allow Disk Doctor or Speed disk to run [ nor will Microsoft's own
CheckDisk run without doing a scheduled re-start , so it can then
complete its diagnostic before all the Pre-fetched garbage loads ... ]
by tj8
by pertelote
by mill3502
I have always known this where have you been. First thing I do when troubleshooting a PC is to turn off utilities and get to the core operating system. Of course it could just be windows behaving badly but 9 times out of ten customers buy product that a) they didn't pay attention to system requirements, or b) the utilities do not behave correctly in certain situations. Incompatiblitlites between vendors is at best barely acceptable, try installing a Symantec product on your machine after you attempted to unintall a McAfee product, good luck. First they never totally uninstall, second they don't like each other and I am not talking about the software. Bring on OneCare and lets stabalize this market.
by abihain
My use of Symantec products has been very poor. I have to keep a copy of their uninstall utility on each of my computers. I have had to install and uninstall their security products on many occsions, because when I final get to isolate MS bugs, it ofter turns out to be caused by Symantec products that I must uninstall and do a freash installtion of seperate products to cure the problem.
by skrog
Microsoft has it's problems but I would not be surprised that part of them are from software that other company's have made that are supposed to help or improve the Windows experience. I could believe that Microsoft takes hits for other company's software. How much is hard to say but should Microsoft point the finger at a problem which is caused by someone else's software, to MS's misfortune, I also think they still take the hit for pointing it out.
I have never used a Symantec product except in the days of DOS and Win 3.x and then they were great. Since Windows 95 I cannot count how many times someone has come to me, and even when they have kept up thier subscriptions for Symantec, they had problems until I removed the product. Buggy, and memory intensive is what Symantec is good for in my opinion.
by fred.wilson
I agree that the Symantec products, especially their antivirus/security products that you download to upgrade products already on your computer are terribly unreliable to install and difficult to operate once they are installed.
I make a bunch of money in my consulting business just getting the product upgrade to actually install.
by charles
Good morning. I've had no problems with the corp versions 8 through 10. Execllent. However, because of Symantec's orther software stinks. As for the off the shelf products, they stink. I think the last good product that did not cause problems was version 2004. I have since switch my two workstations, and one laptop to Windows Live One Care. I have not had any problems at all.
As far as Symantec is concerned, I have not used their tech support. I don't have time to debug a product that used to be very reliable.
At this point I will not reconmend Symantec Products to my clients except for the Corp version 10.0. Enven then, I have used Sybari in the past, and am likely to return to their product.
Regards,
Charles
by charles
Regarding the mouse issue.
If it is wireless, you have signal problems. If it is USB, the mouse is defective. I've not had any problems with MS hardware. First test your computer is to go to any store and by a $10.00 usb mouse and test it. If the problem still exist, you have a motherboard USB problem and or another device is conflicting. Check device mgr.
C
by charles
Further on the mouse. Opps. re-read you statement. Sorry about that. This looks more like a hardware failure if this is a laptop.
C
by objunior.bhz
by petedude
For me, it's a 'kiss-kill' situation. On occasion a Symantec utility (in the hands of someone who knows what not to do) has been a life saver.
On the other hand, some of the worst disk and OS disasters I have
encountered have been a direct result of users blindly running an
'automated' Symantec Disk or Registry repair/maintenence utility. In
many cases Symantec is marketing their 'pro tools' to consumers
without proper warnings and safeguards.
I hate to say this but "the sqeaky wheel gets the grease". That is to say, folks are more likely to complain than to complement so your survey results do not surprise me. Give people a forum to complain and they will. To have 150 respond is a small sampling and can not be taken as a valid gauge of a product, service, or statement. Anyone who does surveys can tell you that. Especially when there are millions of folks who use the Symantec products. For the response to be a vaild measure, there would need to be many more respondents which is probably why Symantec has not replied to you. Why would they with those results? The measure is just not meaningful.
I, for one, find the NORTON utilities to be much better than any tool around for clearing up Microsoft problems. And trust me, these were problems that existed for which I had to get a tool to fix them. To try to blame Microsoft's operating systems failure on Symantec is a stretch at best. Microsoft has had problems with their operating system LONG before Symantec or anyone else tried to lean a helping hand to frustrated users.
The only thing I can say about your article (in summary) is akin to "Show me the money!" Show me the proof. You need documented substantial proof to make the acquisations you have made. You do the software industry a dis-vice making comments without doing a valid, scientific survey.
I would glady give Symantec a resounding show of support.
by vinc_1969
by smonty1
Insert comment text here
I have to agree, many clients problems have been solved when I tell them to remove their Symantec product. They protest and they wail about the money they spent. However, in most cases I have been able to show that their PC is OK without Symantec.
On a similar front, when attempting to access help from Symantec on behalf of a client I have experienced nothing but frustration, obfuscation, arrogance, ignorance and contempt which the client has confirmed that they have had similar experience when attempting to fix their problem before calling for my assistance.
I have found Symantec products to be a blight on the PC scene and attempt to avoid them at all cost. I DO NOT RECOMMEND A SYMANTEC PRODUCT.
by marco_garza
I have not personally experienced problems using the Symantec suite, primarily because I do not trust any "all-in-one", "one-stop-shopping" packages. This includes Symantec and McAfee. I have experimented in the past with these suites and like so many other Administrators, had to uninstall them, clean out the registry for remains, & fix any OS problems. Can you feel the hours of work involved?! I think Symantec does anit-virus reall well. McAfee is just OK. But when it comes to Firewall, spam guard, etc., they should levae those utilities to companies dedicated to it. I know they are trying to be consumer-friendly, but they are also making themselves enemies of the Admins who have to clean up their mess in aisle four! Microsoft too is not free of blame. Some of their quirks are exposed as well. So for me, individual utilies, scripted to do a songle function is the way to go for me. This keeps things nice and tidy and helps me to troubleshoot and isolate issues in their nice little "box". Because of the interdependence built into the suite packages, this can't be done effectively. Thus, I stay away and discourage others too, from using those all-in-one "jobbers".
Thx.
by john.knapp
Of course Without any applications MS Windows XP works perfectly :>)
by jjarzabek
John, in all honesty, who really cares if Microsoft knows or acknowledges the problems. The same goes for Symantec. The problems with shoddy software won't ever stop because people keep buying the stuff. Over the last 10 years we have seen some of the best marketing we will ever see. Some of the sales people at these companies could sell a subscription for ice to people living in the Arctic!!!
Microsoft takes the blame for nothing. This is why they need so many people working for them to fix the stuff they rushed to market before. Look at how fast new versions are released - I'm not talking only about MS or Sym. here either. The quality just isn't there. I don't care how many programmers you have and what degrees they have, it just cannot be done. And before anyone starts, playing the linux card or open source cards, those don't count because there are very few companies that run it successfully. And yes, there are exceptions and I'm sure someone will chime in but the fact remains, MS products outnumber everything else.
Seriously now. If you had a product that sells as well as XP or almost anything from Symantec, would you do anything to improve it considering the fact you have what seems like an endless revenue stream coming in?
by john.mallaby
Symantec software is (just about) OK when it is working but if you have to reinstall or uninstall for any reason it is an absolute nightmare!
by justin james
Let's not forget that Symantec likes to charge $30 - $60 for ONE technical support incident. Imagine buying a car, you hear a strange noise and take it to the dealer. The dealer will talk to you, but only if you spent nearly as much as you spent on the car itself. Would you pay $30,000 just to get a sequak or wobble checked out on a car? Nope! So how does Symantec get away with it?
And for the person who wants proof that Symantect stinks, I have plenty. I used to work Help Desk for a major NAS manufacturer. One day, we got flooded with calls from customers who suddenly could not use the product. It turned out that Symantect had just updated the engine on their anti-virus product that totally reworked the way Windows was handling files on network servers, in just such a way that it was incompatable with our product. Granted, I cannot hold Symantec responsible for testing every possible combination of software, hardware, environment, etc. But the idea that they could mangle an underlying network protocol was amazing.
I for one will never use a Symantec product outside of Ghost. And for what Symantec charges for Ghost, I will be using one of the less expensive alternatives to that too.
J.Ja
No, it's slowly happening to me too. I've used Norton and Symantec forever.
I still have the Disks that they originally came out with and every other Disk and CD since.
However now we're seeing a different Symantec.
One that is trying to do too many things at the same time.
If your expertise is viruses then they should concentrate on being the best at that and leave the worm and Trojan business to someone else.
As an Anti Virus, they were great, but now as a general blanket for just about every type of security breach you an think of, they are tripping all over themselves and making us suffer in the process.
The more I go the more disillusioned I become and saddened, because the day will come when we will part ways. I will want an Anti Virus, whereas they will insist on being Anti-Everything.
I don't care how good they are, they can't get away from the fact that "You can't be all things to all people".
Although heaven knows they are trying".
They should stick to what made them great in the first place, as an Anti Virus Program.
I've already got a firewall, why would I want two, and the same can be said of just about every type of possible affliction for Computer.
This then is where the real problem lies with Symantec, the fact that they are trying to essentially rule the roost and we won't let them. I use Symantec, my Windows Firewall, Ad Aware and Spy Bot and I've never had any problems.
It should also be mentioned that in an effort to cover all the bases, Symantec has indeed become a "Very" top heavy program that "must" controlled by the user, or it will eventually slow down your Computer.
Not a good sign for a Company with reputation of Symantec.
I hope they put out an Anti Virus only program because what they have now is incredibly overweight and far too controlling. You can't even remove it from your taskbar? They've gone too far.
Regards
Aaron
by rwalter
I've been miffed with Symantec for some time. Their programs are incredible resource hogs. Of course they have no exclusive on that. Mcafee is just as bad for performance degradation. If you want to put an afterburner on your system, give NOD32 a try. It is super fast, written in assembler and has the smallest footprint of any AV program.
In addition, when you try to get a message to Symantec that their products are sucking worse all the time, you must first deal with their tech support. While they are polite, they can't get off the diagnostic flow chart to do something as simple as "take a message to the product manager." I'm eliminating Symantec as each expiration date comes up and never been happier.
Regards,
RH Walter
Cincinnati
by prof_keith
I have had an ongoing issue with my Symatics software since this spring. All though I have live update on I do not recieve updates. I have Systemworks, Goback, and Personal Firewall. After many online chat sessions with some guy in India. I down loaded three programs. msifix, symnrt, and symmsicleup. Theese progams only work after you go through the normal program removal in the control panel. I can reload the system works and get an update, but It says to go back and check for more. When I do that it tells me that live update is already running. I try to do a kill on the process and It won't alow as it is owned by the system not the user.
I will be running out on my suscription in October and will look some where else for my protection, I have used Nortons since 2001 and was very happy till all of this started
I would like to know how many other people have this problem, it all started after I did an udate from Microsoft.
I saw the article about locking the good guys out, and where Symentic was raising alarms but that does't do us poor users any good!
by alan
I also agree with most respondents complaints about Symantec's Norton. We have been servicing computers 20 years now. We never recommended System Works - it was obvious after one bad experience several years ago - but we always did recommend NAV2003, 2004, 2005 etc. However, Norton even spoiled this with NAV2006. The integrated firewall product, Internet Security is so bloated and shouldn't be run on anything but the latest spec. machines because of the dramatic way it slows them. Last week we even found the product let in the Sasser Worm and Winshost.exe Trojan for one poor client wondering why their PC was running so slow.
It is clear to us that Norton is now more concerned with upping the yearly cost of subscriptions and in our opinion these fees are now way OTT for the service they are meant to do. Our attitude is the same for McAfee's Integrated/Firewall products and we have tried and tested F-Secure, Panda, Computer Associates too. We are currently re-evaluating our strategy because we have to make a profit after all - that said though, I can personally see the merits in the free AVG product from the client's view if not ours !
by isanderson
We also have experienced enormous problems with Symantec, especially Internet Security 2006. Eventually an admission of problems was forthcoming, along with the recomendation to revert to the 2005 version! I gather that they have added so much into the 2006 software that they can no longer work out what's going wrong! Apparently their ground-up rebuild due later this year will fix everything. Until then, I'm sterring my users well away from Symantec.
by d_peters314
I had been a big fan of Norton products and when they were bought by Symantec I continued my loyalty with Symantec. But, Symantec's products have deteriorated over the years and I think their Live Update is the worst. And their customer service and knowledge base is absolutely PATHETIC.
I would recommend NOD32 anti-virus to any one who cares to listen. It's the fastest and the most effective against all viruses, adware, spyware, trojans, worms......the works......So go for NOD32 and don't buy Symantec.
by kingzanj
Your opinion is right. I have experienced similar issues. So we are not alone. Thanks.
Chris. Foya
by daliere1
by lgilmore
I've not used Norton products since Windows95 when I found that software developed by a firm they had bought and slapped the Norton name on conflicted with their AV software and downed my machines. I did a lot of research and chose F-Secure, with whom I've been since. There are many other players with a better AV-detection success rate than Norton, such as TrendMicro, Sophos, NOD32, Kaspersky Labs, etc.
by djhyst
I'm a pro audio consultant and build custom computer workstations for studios and audio clients. I too have become disillusioned with the Symantec group of security products. System Works and Norton Internet security are usually too intrusive and can cause performance issues (of some sort), even on some of the top machines I build for clients. I usually just install the antivirus alone (ce) to keep the computers running as lean as possible, and instruct clients to keep their audio computers off the internet completely if possible.
I would be interested in hearing what lean-running alternatives for anti-virus protection there is out there that also does the job of keeping the unwanteds away.
David
by george
Couldn't agree more about Symantec. I've been using PCAnywhere and Winfax for over ten years as well as Norton AntiVirus and Internet Security. Up to the 2005 edition there was never (or very rarely) any problems but Internet Security 2006 is a rear pain. I managed to load it in the end a few months ago but have had to relaod it due to mega computer crash (Windows XP Pro). It refuses to load, system errors, 9999.171, fatal errors etc. I do wonder if there's any conflict with Windows Service Packs? Anyway, unless anybody can assure me and tell me how to fix the problems (as I'm not very computer literate by comparison to all on this site) I'm going to look elsewhere for virus software. George B. (it.marketing@itmagazine.uk.com) - IT stands for Industrial Technology, nothing to do with computers. It's engineering design.
by pmshah9
by j sheesley
Over the weekend, August 12th precisely, PC
computing turned 25 years old. On that date back in 1981, IBM shipped the first
IBM PC. Microcomputers had already been around for several years, but the IBM
PC ?legitimatized? computers in the workplace. Apple, Radio Shack, and others
were starting to make small inroads into business with their offerings, but it
wasn?t until the PC arrived that they really took off.
CNN.COM
ran an article discussing the 25th anniversary of the PC.
CNN.COM certainly isn?t a tech site per se, but I was still a bit taken aback
by one paragraph in the article:
?A floppy disk is a
thin, plastic disk that was coated with a magnetic substance used to store
data. Earliest disks were 8 inches wide, more efficient disks shrunk to 5 1/4
inches, then 3 1/2 inches. Unlike a CDs or DVDs of today, the disks were
floppy, or flexible.?
I find it hard to believe that that many people would be that
unfamiliar with what a floppy disk was that CNN felt the need to devote an
entire paragraph to it. Floppy drives still appear on some systems, and most
people would have either grown up with them if they were under 25 or used them
at some point if they were over 25.
It would be interesting to think what things would be like
now if IBM hadn?t entered the microcomputer market. Compaq likely never have
been formed because its sole purpose was to clone the successful PC. Michael
Dell never would have been because he started out selling gray market PCs out
of the back of his dorm room. Bill Gates would still be in New Mexico with a
small business working out of store front selling languages. Linux may never
have existed because Linus Torvalds created it as a clone of a Unix-based OS
for a PC-compatible.
It?s conceivable that we?d still have the Mac. Apple was
influenced by the PC, but not all that much. Tandy/Radio Shack may have stayed
in the market place longer. Because they were starting to leverage Unix on
their business PCs such as the Model II and the Tandy 6000, Tandy may have lead
the charge to bring Unix into the forefront of small computers
The Internet had already been in existence for over 10
years, so we may still have been surfing the Internet. Except rather than doing
it on IBM compatibles running Microsoft Windows, we may have been doing it on
Tandy-compatibles running some flavor of Unix. Or, it would be a Utopia for 5%
of the current market because we?d all be using Macs.
A company I did some consulting for was using original IBM
PCs as late as 1992. I should have salvaged one of the machines because they
wound up tossing the last one in the dumpster by 1994. I couldn?t see taking up
the room at the house with one though. I still had boxes of 5 1/4? floppies
around and my trusty Tandy 1000 to run them on. Even that computer is old
enough to drink now.
But as for the PC generation, it enters another quarter
century. With all of the changes in the last 25 years, it?s hard to imagine
what it?s going to be like at the end of 50 years.
by rexworld
I don't think it's all that surprising CNN felt the need to devote a paragraph explaining floppy disks. None of the computers I've owned in the last five years came with a floppy. In fact last year I had to buy an external USB floppy drive because of a project where I actually did need to deal with floppy disks.
Face it John, you're just old :-)
by kemosabe18
What a wealth of knowledge. Thank you John and everyone for their input. I'm definitely not a techie, but I love reading this stuff. I'm just a regular person who uses the computer and internet a lot, and I want to know what makes my computer tick and why it's not working...wich seems like my computer falls apart on me all too often. But, ever so slowly I am figuring things out and connecting those dots.
I agree with Norton though. I used 2004 and I liked it at first, but it was downhill after that. It was easy to use was why I liked using it. I feared trying something else cause I knew how Norton functioned. I think that happens a lot with users that aren't very technical, to go with what is easiest. But when I bought a new computer it was bye bey to Norton, I had read too many bad reviews about Symantec and Norton that I switched to McAfee. I have a 2.8GHz with 1GB of SDRAM and yet it's still taking several minutes to load. I'm thinking of dumping my McAfee for AVG.
Thanks again for all the input.
by tr
by waphelps
Every computer that I work on that is running very slow or has virus problems has Norton running. As soon as I remove it, the problem goes away. I suggest that they use AVG and ZoneAlarm. AVG finds and removes viruses and trojans that Norton and McAfee ignore. Then I make sure that they install and run Spybot and Adaware. Their computers speed up instantly. I usually don't get any calls back from them, although they do send their friends my way. There are so many better products than Norton, and most of them are free.
by 92mr2
Wonderful.
I don't feel like the world's dummy anymore. I tried for 4 days to get NAV Systemworks installed on my system and when I finally did it screwed things up so badly that even though I'd paid for it and attempted for another 4 days to get a refund......I just deleted the thing. They have my money and I have no AV from them. I think it might be worth it.
by jedtimmer
Insert comment text here 11:48, 15-Aug-06
Looks like John's article's opened up a can of worms. Bit late, to be sure, as all, 'cluding self, already been there and opted out quite some years back. No need to be so modest about it either. Those who can't do it, should get off the pot.
Article and comments brought back some blissful memories of good ol' bloat-less days and of my superhero, Peter Norton, a REAL programmer - and human being. Saved my behind many a time. Whatever happened to him?
He made the MegaHard programmers look like a bunch of scatterbrains (tho' I expect it was, and is, the pressure to get to market).
Things haven't changed, either. If they had, all you folks 'd be out of a job! And what a disaster that
would be for the GNP! 100,000 Win XP newsgroups out of work; instant Global depression! AIDS and Malaria cures delayed by 20 years; millions dead. In that sense, anyway, TG for BG and MS.
And along came Symantec (ugh!) - and now, Google and DeskTop Search. Oh well...
Norton's 'FileFind' and 'FastFind' were probably the first to incorporate 'Indexing' for instant results.
I was fascinated w/ this at the time and ultimately, in my own simple way, improved on this a hair by doing all sorts of tricks w/ the DOS FIND, etc. cmnds to achieve similar-to-Google-results, organization and
speed - but, I thought, in a less messy, less-resource-hungry, far less-intrusive, no-shades-of-big-brother
manner.
Now there's another story waiting to be told. Nowadays, it's hard to tell who's better at big-brothering,
WinTel of GoogTel.
Had Peter not treated it as merely a benign utility, developed it one step further into a proper search engine and GUI'd it (as he did partially w/ some of his other stuff), we might all be searching via 'Poogle' today.
Was unable to read ALL the comments but already 'Justin John' and 'pickleman' have hit the nail square on the head (along w/ many others) - and with a bit of Nostalgia thrown in. No sense belaboring the point
any further.
So, Roger, Roger and Roger on all that, gents! It was a really enjoyable read; one of the best to appear
in this wonderful publication.
J.
by bphill
by cdplayer
by shanej2
I have been using Systemworks almost daily since it came out and have never experienced the problems you'se guys are experiencing. It "works fine, lasts a long time" with me.
Jan Mark Shane
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