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Disappearing Emails

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by techgirl75

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Exchange server 5.5 and clients running Outlook 2000 with their mail stored on server. One of our users is not getting mail intermittently. Earlier today an email was sent to her, I saw it in Event Viewer as Event ID 2002 said "A message from in temporary file D:\location of imcdata\in\KQ63J3F1 was received from incoming.domainname.com with 1 local recipients". Then Event ID 2000 showed up with "A new TCP/IP SMTP event has been received from host incoming.domainname.com Log File: L0000000.LOG." The user never received this mail. It's like it made it to exchange but not to their desktop. Any suggestions? Please help, of course this is only happening to the bosses PC! (from what I can see). Thanks!

4 replies

by [_rick_>

Is it happening to mail messages coming from the same person or from the same domain? If so you may want to check the Outlook Rules Wizard and the Outlook Junk Mail Filter to see if there is a rule in place to delete the message or move it to a different folder upon receipt.

Good Luck

by techgirl75

I checked the rules - no rules are made. Domain isn't blocked either. Sometimes she receives from this person and sometimes his emails do not come through. Last friday he sent an email (she got it) Monday he sent an email (she didn't get it). Today he sent an email (she didn't get it). I see it coming through in event viewer but then it never gets to her.

by kdrungilas

You might use Message Tracking in EX admin to see where/what is happening to the actual message. (note: enlisting the help from the sender might be a great help...have them send several messages and see if all are delivered or end up somewhere else.)

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