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Disappearing Print Job

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7 replies

by thevanguard 1 view

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Lately certain print jobs that I send to the printer simply refuse to print out. It isn't all documents either, only a select few. They are written in Microsoft Word and I have tried printing from my desktop running 2K and my laptop running XP. Ihave tried sending them to both local and network printers without any luck. The print job queues up and then deletes itself. I am guessing that somehow the documents have become corrupted but I am not sure how. It is only a select few that refuse to print. Any ideas?

7 replies

by pc_tek

Have you changed your version of word on your PC. We had the same problem with word documents (with form formatting) that were created in Word 97, and then we changed the version of Word to version 2002, and the documents would do the same thing. Ifso, try saving the problem documents in a version that is the same as your current Version of word.

by r. a. caluste

Had the same problem. Try disabling the printer bi-directional support. That seemed to solve the problem for us.

by wgs

Hi,

I experienced a similar problem with documents I received and tried to print out. In my case the Word document was configured to use a papertray that did not correspond with the printer I tried to use. I did not investigate why the job vanished after a certain time, and if there was a relation with the specific driver involved.
Setting the papersource to default (File-Pagesetup-PaperSize) gave me the output and that was enough for me.

Succes! Wim

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