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Diskeeper 9

By BorgInva ·
A co-worker got Diskeeper Pro 9. We installed it, tested it, and set the Set/Forget It portion. After a day we went to access the program but it keeps giving the error "Diskeep failed to connect to the service." Can not access the icon on DESKTOP or via the Computer Management. Gives that error and closes the MMC. Right clicking the icon and slecting "stop services" or even "delay" never helped. Restarting the service did not help. Stopping it not helped. Same error. Uninstalled and reinstalled it. Cleaned registry. Same thing. We have no access to the program.

The eror completely reads as:
Diskeeper failed to connect to service. The service may have stopped. Please see the Event Log for more details.

The service is RUNNING (we have stopped, started, and restarted many times, and of course, rebooting) and there is NOTHING in the event log but start and stop logs.
There is nothing the the Event Logs other than start and stop messages. Nothing else. Nothing about errors.

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by BFilmFan In reply to Diskeeper 9

I recall you asking this question before. Only advice I can give is call Diskeeper support and post the answer back here and we will all be the wiser.

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by BorgInva In reply to

I did ask this before, and I replied to your answer on 11/6 and 11/11 with no reply back about those event logs.
Diskeeper support not know the answer. I talked to 2 non-English speaking dudes. This is why I never bother with phone support. I am not calling again. Neither will the guy I work with since his accent is way off!

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by house In reply to Diskeeper 9

Have you set policies on your scheduled tasks?
It should be a shared item.
Please let me know if this helped you.
Let us know when you find out what was wrong.

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by BorgInva In reply to

Nothing wrong with the task bit. The Diskeeper program itself will not run. We can not open it. Gives the error I state above even though the service is in fact running.

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by house In reply to Diskeeper 9

Also run "services.msc".
Check the task scheduler.
It should be on auto and enabled.

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by BorgInva In reply to
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by Blackcurrant In reply to Diskeeper 9

Hi

May be a dumb suggestion, but have you made sure the version installed is appropraite for the OS? Some versions of DiskKeeper will only work with a particular OS. Also, I think there are different versions available for XP Home and Pro.

Good luck

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by BorgInva In reply to

We are using their latest v9.

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by BorgInva In reply to Diskeeper 9

I have found that after uninstalling with ADD/REMOVE, I had to clean up left over files and registy entries that the uninstall did not do. Using several programs to remove dlls and obsolete registry keys finally did the trick. DK9 works again, kind of.
After a couple of tries, i found the major bit was with the registry. Had to make sure nothing was left in it that said "Executive Software" and "Diskeeper".

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by BorgInva In reply to Diskeeper 9

This question was closed by the author

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