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DNS issues

By hannahlovesbananas ·
Ok...i have a problem recieving email from an outside company. I can send email from my establishment to their establishment, but we are unable to recieve mail from them. They gave me their public IP address, which i can do a tracert to a ping to, and a nslookup to...but yet...we are unable to communicate through email with them. Our company uses Exchange 2000 on Windows 2000 server...I personally think their DNS entry for us is royally messed up. Last i knew of their config was based on NT 4.O, but that shouldn't matter should it??
Thanks :)

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