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Do the people you try to help in Q&A ever frustrate you?

By TomSal ·
Just curious, thought I'd throw this out there. This morning this topic came to me after my answer was rejected to helping with a problem in the Q&A. Now, mind you I really fundamentally couldn't care less about the points or the % of rejected answers to accepted or any of that petty stuff...and this really doesn't bug me in a major, kind of in a "funny smirking kind of way" if that makes sense.

But the guy asks a question that's short on detail and it seemed direct enough. So I give him an answer I know for a FACT works to solve the issue as its pretty simple and I've solved the same issue myself with the same solution time and again.

It was rejected because of the poster's own lack of experience (and its scary that even in his peer listing he states he's "new at this" and he says he is managing a network that numbers in the THOUSANDS...SCARY!!). I'm hiding some details to prevent identifying the poster so he doesn't get embarrassed, but trust me anyone of you with experience would of known EXACTLY what I was referring to in the answer as its very common.

It was a simple problem the guy had to be honest.

Anyway...enough of that...have you ever been annoyed by folks who either never give details enough but then reject your well thought out and typed replies in return?

I guess a second thought on this is what business does someone who even admits he's a newbie have being in control of a multi-thousand node network?

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Redefine the problem

by amcol In reply to Do the people you try to ...

When someone asks you for something, by virtue of the fact they've asked they're acknowledging your right to say "no".

In this case you offered your expert advice. It was an offer, not an imperative. You implicitly acknowledged the poster's right to reject your advice.

Which is exactly what happened.

What irritates you more...the fact that your advice was not taken, or that it was rejected for what you consider to be a poor reason?

Either way, what's the difference. You can't control other people, only yourself. Offer your advice, then walk away. You've done what you came to do. What happens after that is beyond your control, and the only part you CAN control is your own irritation.

This post is case in point. If you take my advice, good for you. If you don't...no skin off my nose.

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Misundertood my point

by TomSal In reply to Redefine the problem

I will take all replies to this thread with a small grain of salt because I know "asked for" replies to take it as "what you are whining that someone rejected your advice?" tone. That was not my motivation...it was bred out of pure curiousity (which I know I have a lot of)

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Expectations

by tradergeorge In reply to Misundertood my point

The fact that you ask the question denotes that you have some sort of expectation surrounding what you thought should have been the outcome of posting a reply. This is kind of like giving a gift and then developing hard feelings when the recipient does not react as you expect or wish. If one's own self-esteem is to survive, one must give and receive feedback in a totally neutral manner, and with no investment in whether it is acted upon or not. Otherwise, you are left angry, or as in your case, wondering at the reaction. This is what Psychs call an emotional investment in and uncontrolled situation. Nothing positive can come of it.

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You're reading too deep into the issue.

by TomSal In reply to Expectations

This isn't a self-esteem thing at all, perhaps I improperly explained it in my original post (which is very possible).

I'm a type of person who is not afraid to question things, is one who thinks about why this are, how things work, etc. In a nutshell the closest "lay term" I can think of for this is what folks call curiousity.

Frustration, yes -- because I like helping people solve issues and technical problems. When the solution doesn't get accepted that is known to be correct, its a shame because I know it could of helped.

There is nothing wrong with questioning WHY. The folks who are really warped are those that never question anything.

Thanks for your input.

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Frustration

by tradergeorge In reply to You're reading too deep i ...

I probably keyed in of your professed frustration when your solution is rejected. Being curious is one thing, and I don't think I said anything was wrong with questioning. I am just like you. I question everything.

That being said, when the outcome does not conform to your expectation, you become frustrated. That means that it is not about them, but in fact about you. Hence my reference to self-esteem.

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Sorry that you don't understand but I disagree

by TomSal In reply to Frustration

Not a smack to do with self-esteem on this issue. We'll just have to agree to disagree.

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Reject OK, rude NO!

by ozi Eagle In reply to Redefine the problem

Hi,

If the problem Tomsal answered is the one I am thinking of, I must admit that the comment with the rejection was downright rude and derogatory (I think that's how you spell it).
I felt rather peeved at the tone of the comment, even though I didn't post.
I feel that any offer of help, even if wrong, should be treated with respect, as the answerer is putting in effort to try and help.
I know that it often takes me a long time to rate an answer, but that is usually because its a long time till I get back to that computer.

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Many of the people posting are just rude

by jdclyde In reply to Do the people you try to ...

It amazes me how many of the Q&A's that have several well thought out replies, and the original poster can't even be bothered to acknowledge the replies.

Are they too lazy to follow up?
Are they too unknowledgeable to understand the answers and afraid to say so?
Are they too afraid to give out the points by accepting an answer that solved their problem?

I would say the solution would be if a poster would not be able to have more than two open Q&A's at a time. To post a new one, and old one needs to be processed and closed.

Not like I actually expect to see that happen.

As for a noob having this job. First, haven't you ever taken a job where you learned as you went along? Anytime a perspective employer askes if I can do something, the answer is yes. I just don't mention that I would have to figure it out first.

Second note. Bet you a nice shiny new quarter that it is a Windows network.

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Sure But this guy didn't even know 101 level stuff..

by TomSal In reply to Many of the people postin ...

I can appreciate taking a job learning as you go along...but really you'd think you know SOME kind of information about the job you are taking. Like I said I'm not into defaming someone (unless they do the same to me or someone I care about first) but just know this guy seemed like he was learning networking 101. Learn as you go or not...no way in **** I'd hire someone for a large network and they don't even demonstrate basic skills even a small "minimum experience" net admin would know.

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Someone's son I would guess

by jdclyde In reply to Sure But this guy didn't ...

I have seen many people get jobs like this because they are the son of someone higher up the food chain.

Often hired by people that look at what we do as "just pushing a lot of buttons" all day. How hard can that be?

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