Community archive
Nope !
Example of a typical fault report.
Fault report No. 22229.
"When I click on it nothing happens"
Come on, you can do better than that, if you got this at work, you'd say f'ing dumb user. Help the poor TR guys out here.
by jaqui
Yup,
his post is about as usefull as:
Windows has encountered a problem and neets to reboot.
by faradhi
Rob, I think what they are trying to say is that it would be a great deal of help if you be so kind as to explain exactly where you recieved the error. Additionally the error messages (404, 405 etc.) would be wonderful. This would greatly increase the chances of Tech Republic actually finding the exact nature of the error.
Or put more succinctly, What in the bloody hell are you talking about? ;)
by jdclyde
This goes back to what I was saying the other day, about people in Sales in IT. (sigh)
Call a tech, grunt and point. Someone will fix it.
by m_a_r_k
by stargazerr
Lets give it another try now .... Open you moooouuuuuth ... and make some sense ...
]:)
by old guy
by stargazerr
We will need some sort of a Phd to decipher what Rob meant
]:)
by old guy
by jdclyde
then explain it to us!
He sure hasn't exactly beat a path back here to clerify. ;\
Maybe he should have done his homework before posting?
by rnickolaus
Sorry I have caused a ruckus.
Here's what happened. I receive several TR newsletters via e-mail each week. This week, one of the articles was a repost from 2002. That's fine because I feel that many times there are things to learn that we've learned before. This particular post was a review of several sites that have Excel templates of a variety of topics. However, no one bothered to check to see if these 3 year old links were still active. As any of us know, it is unlikely that 100% will still be valid.
If you are in the business of information (i.e. publishing/advertising), it is not unreasonable to expect quality information.
Since I am a TPG member (and have been for several years), I don't discern which TR communications are "free" and which I pay for, so I expect them all to be high quality.
When I tried posting a response to the particular article, I could not figure out how to do so. Apparently, my post was "disconnected" from anything and seemed like a pointless rant. I apologize for my apparent lack of attention to detail. However, I do not apologize for spending 5 minutes trying to get a post associated with a particular article. I thought I was doing a favor by trying to provide some constructive criticism but obviously, the system is not intuitive enough to target the communication at the proper article.
I've been making my living in programming (C, C++, Java, SQL, etc.) for 20 years now and have been in management for 10 so I'm fairly used to figuring things out myself. I was just disappointed that I couldn't figure this mechanism out well enough and was actually suspicious that my post was not connected to the article.
Let me know if you think I am being unreasonable in my expectations from one of the world's largest online computer publishers.
Thanks all for the chance to dialogue.
by jdclyde
Some articles do have the option to comment on, thus starting a discussion attached to the article by default. this must be what you were expecting.
Doesn't do that to the newsletters though.
so what people were having great sport at pointing out was, just list the title of what it is you have haivng trouble with, and what the trouble is.
The basic information required to fix any problem, to give you the quality you are expecting.
Fair enough?
by dmambo
by stargazerr
If an article is to be republished ... the content should be checked again ...
I work in Media monitoring. We monitor news published online. I come across at least a couple of sites every day which republish year old articles and dont bother to go through it again ... End Result ... customers shout at the sales guys who in turn shake the intestines out of me .. :D
]:)
by old guy
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