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Domain name to IP address

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by efoster542

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I recently added Road Runner (via a Toshiba cable modem)to my system. It won't access the RR server. I can ping the server using the IP address, but I cannot using the doman name. Time Warner says this is a Microsoft 98SE IE issue,not their problem. I have tried everything I can think of and exhausted TW's knowledge. Please help!

5 replies

by timwalsh

Off the top of my head this sounds like a DNS issue. Couple of questions:
Are you able to get elsewhere on the Internet?
How are you getting your DNS information? (i.e. do you get an IP address as well as info relating to DNS servers automatically or did you enter in a set of IP address that were given to you by Road Runner?)
Do you have a home network setup? Many ISPs will refuse to help you if you do.
Have you ever successfully connected to RoadRunner? If you have, have you made any changes to your configuration since that time? If you haven't, and TW refuses to help you get connected, you may have picked the wrong ISP.

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