General discussion

Locked

duh.

By stevejrjr999 ·
I have this stupid little problem that keeps coming up. THis fellow continues to mess with his computer so that his 3.5 drive doesnt work......He does this ..asks if I can fix it and if I cant he will fix it and make fun of me. What's up. Need some help.

This conversation is currently closed to new comments.

20 total posts (Page 1 of 2)   01 | 02   Next
| Thread display: Collapse - | Expand +

All Comments

Collapse -

floppy

by clearsmashdrop In reply to duh.

I'd document each time you go out there and if he continues to waste your time for his own giggles bring the matter up with a manager.

If you wanted to be a bit mean spirited you could always disable his floppy drive in BIOS and then lock his BIOS with a password.
That probably would cause a lot more grief than its worth though. :-)

Collapse -

DONT PLAY WITH THIS CLOWN!!!

by Superbryce In reply to floppy

Don't even think twice about keeping a record on this guys coversations or actions he's performed. Do It immediately! CYOA!

Collapse -

documentation, documentation...

by shanesey In reply to duh.

and documentation. Keep note of every time you visit this individual, what he says to get you there, and what he says when you have no success at repairing his drive. After a matter of time you have enough documentation to go to your manager and his to report this.

Collapse -

If all else fails

by Gezilari In reply to duh.

Great ercomendations, I agree specially with the documentation one.But if all else fails, rally up the rest of the support staff, mybe some other of his coworkers and wait for him outside and give him a surprise party...

Collapse -

doh and we have to still be professional

by jt In reply to If all else fails

okay, yes document, and get with a support manager to work out a simple policy, unauthorized tampering with office equipment is bad!!.... easy eh?? and if he keeps having issues with it, give him a network path, and yank the floppy alltogether.We used to have issues with two guys here fighting over how one would use the others system while he was away, there were bios passwords, and yanked batteries, ugly ugly story.... then we yanked one of the systems forcing them to share for a week.... it was hard to defend the action, but we stopped the problem when the two were happy to have their own desktops again.

and if all else fails, loosen the bolts on his chair!!

Collapse -

Multi Prong Assault

by Steve S. In reply to doh and we have to still ...

First: Document, you must document any and all incidents. Include date, time, what was said/done, and any potential witnesses. Don't forget to inform both your supervisor and the offending users supervisor what you are doing and why.
Second: Use the NT Resource Kit service FLOPLOCK to lock access to the drive to all except to Adminis and Power Users.
Third: Hack the registry at:
Hive: HKEY_CURRENT_USER
Key: \SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER NAME:NO DRIVES
Type:REG_DWORD
The key is a 32-bit binary number and the first 26 bits refer to drive letters Z to A. 1 means the drive is hidden, 0 means the drive is visible.
EXAMPLE:
00000000000100000000000001
zyxwvutsrqponmlkjihgfedcba
the immediate line above is the corresponding drive letter and is shown here for the example, you won't see that line in the registry, you will only see the numbers.
The example above shows the O and A drive hidden. Note that they will still be able to access the drive at a command prompt and through File Manager. So I suggest you do all three above.
And no matter what happens remain professional.
If all else fails remove the drive and tell him that if he needs 3.5 floppy access that he will have to give the disk to someone from IT and then IT will e-mail him his informaiton.

Collapse -

Try this

by drc_comp_serv In reply to duh.

Have had similar problem and did the following:

1. Don't fix it. Let him wait and wait and wait and wait. If anyone complains (like his boss) Tell them you don't have time to waste with employees who deliberately attempt to sabotage the equipment.

2. Use Policy Editor and block access' to Control Panel, etc.

3. Document every time it happens to back up you reasons for either 1. or 2.

In my case, option 1. did the trick. His boss complained to me, and I told him what was going on. IT are there for the benefit of all, and the corporation. "HE" was warned and it never happened again.

Collapse -

And the story continues

by spn In reply to Try this

Like every ones been saying documant every thing you do in relation to this "user"
using the policy editor is also a good idea and if you what go to tucows.com and search the key word -"Security"there are tools for locking files and monitoring/logging user activity.
also put Pwd in the BIOS

Collapse -

know what you mean

by bimps In reply to duh.

the next time it happens, advise him that you have documented all the instances of this problem & as there is nothing actually wrong with the PC & floppy drive then you can only assume the problem is user error. Suggest very politely that perhaps a training course might be in order! If this fails advise him that if it should occur again, in the company's best interest you will have no choice but to remove his ability to access the floppy drive.

I too have this problem quite a lot...if you talk to a couple of the 500 users I support you'd be amazed at how THEY actually invented the internet! How they can hack into all kinds of places etc...etc I think you get the idea, the world is full of bull s***ers. Some people think they can only look good by putting others down.
Personally I have learnt to laugh at them & I'm a woman!

Collapse -

Multi Prong Assault

by Steve S. In reply to duh.

First: Document, you must document any and all incidents. Include date, time, what was said/done, and any potential witnesses. Don't forget to inform both your supervisor and the offending users supervisor what you are doing and why.
Second: Use the NT Resource Kit service FLOPLOCK to lock access to the drive to all except to Adminis and Power Users.
Third: Hack the registry at:
Hive: HKEY_CURRENT_USER
Key: \SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER NAME:NO DRIVES
Type:REG_DWORD
The key is a 32-bit binary number and the first 26 bits refer to drive letters Z to A. 1 means the drive is hidden, 0 means the drive is visible.
EXAMPLE:
00000000000100000000000001
zyxwvutsrqponmlkjihgfedcba
the immediate lineabove is the corresponding drive letter and is shown here for the example, you won't see that line in the registry, you will only see the numbers.
The example above shows the O and A drive hidden. Note that they will still be able to access the drive at a command prompt and through File Manager. So I suggest you do all three above.
And no matter what happens remain professional.
If all else fails remove the drive and tell him that if he needs 3.5 floppy access that he will have to give the disk to someone from IT and then IT will e-mail him his informaiton.

Back to Community Forum
20 total posts (Page 1 of 2)   01 | 02   Next

Related Discussions

Related Forums