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E-mail newsletter links broken

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13 replies

by bork blatt

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Anyone else having lots of problems clicking through to articles from e-mail?

It seems that about half the time, I get an error message saying that "The page you requested cannot be found".

I am subscribed to several newsletters at TechRepublic and they all seem to be suffering from this problem at the moment.

Please, TechRepublic, sort out your content management system to get the links right.

13 replies

by Jay Garmon

Servers were being moved on Sunday, so you might have been clicking through during a brief outage. Has the problem resolved itself, or is there a new fire for us to put out?

by bork blatt

Hi. Thanks for the reply.

I will wait for today's batch of e-mails. If I encounter the problem again I will add another post here with the exact link(s) that are failing.

by deadly ernest

The email I got yesterday about the GPL3 and HP - all the links came up with 'Unable to find page' switched to the front page and the links worked OK. That was about 8.30 am Australian Eastern Standard Time. Just checked now. 3.10 pm AEST, and the links work.

This indicates its NOT a problem with the mail but something at the server end and may depend upon what server you hit.

by rtrent

Several folks have commented about this. Others have contacted the TechRepublic support with no response. I think the site may be running blind at this point.

by jfpsf

We are working on this, but there are multiple causes including the DNS changes that occurred last Saturday, problems with redirects, and the new site structure that the recent co-location center move required.

by debuggist

This fixes the most common error that users reported: the URLs for articles were partially encoded. We've seen a rapid drop in the number of complaints about this problem, so the article links in newsletters should work for you now.

We apologize for the inconvenience. It just took a while to find that proverbial needle in the haystack.

by lrollison

Doug,

I've been having this problem for several days now and it is still not fixed.
For example, the email you sent me this morning. had the following link:
http://ct.techrepublic.com.com/clicks?t=35828290-4ae0ebfe2de709ecc89895ed8c2b4684-bf&s=5&fs=0
which gave me the following error:

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

For offline users

You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds

Click the Favorites Center button , click Feeds, and then click the feed you want to view.

To view recently visited webpages (might not work on all pages)

Click Tools , and then click Work Offline.
Click the Favorites Center button , click History, and then click the page you want to view.

Every link I click on in the email gives me the same error.
What is going on??

Leon

by itbddr

I began having the same problem around the same time. Are there any new solutions, or is there something going on with the site?

Tim

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