Hi, I’m trying to help a friend with her laptop, and I’m at a loss. She doesn’t recall downloading anything or viewing anything odd before her laptop crashed a couple of days ago.
I’ve tried several things, including using the boot options menu, but each time the laptop tries to boot up it goes through the normal Windows XP loading screen, and the goes to the screen asking if you would like to start in Safe Mode, Safe Mode with Networking, etc (sorry I don’t know the proper term for this window).
I’ve tried using Safe Mode to no avail, as well as booting with the “Last Known Good Config” option, yet each time it goes through the XP Start-Up screen it just returns to the same page. No errors or warning messages otherwise.
