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efax - printing issues

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by jimcarney6

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printing - efax issues
i am asking this question out of desperation. i have a windows 2000 prof network. we run efax fax software for our faxing needs. on one workstation i had to unistall the software. when i reinstalled it, it no longer works properly unless the user has administrative rights, locally. (not on the network, on the local machine). if they don't have administrative rights, when i try to use the software to convert a document into the efx format, which runs like a print job i get the following error

its giving me an event id 7023
The print spooler terminated. Access code is invalid.

does anyone have any ideas?

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by Ryan Boudreaux140

Some software applications do require the user to have administrative rights to run them correctly. And I have had this same issue with other software application installations and implementations. This is the workaround that works for us, add the user to the Domain Admins group and give the user admin rightrs. This is all temporary just while you are making the installation.
1. Add Domain Admins group rights to the user from the domain controller. Ensure the domain is synchronized before logging in as the user.
2. Add the user to the Administrators group on the local machine.
3. Log in as the user and install the application.
4. Launch the application and test it while logged in as the user with the temporary admin rights.
5. Log off as the user, log back in as administrator and remove the user from the local administrator group.
6. You may have to add the Everyone group "Full Control" permissions on the Program Groups application folder located at C:\Program Files\%Application Name%
7. Remove the Domain Admins group from the user profile on the domain controller.
8. Log back in as the user without admin rights this time and test the application again. This usually resolves any of the issues we have had with permissionsfor users.
9. If you have the option, one more thing that may resolve the issue relating to fax/print/copier permissions is to add the user to the Power Users group on the local machine.

Hope this helps!
ET

by jimcarney6

thank you for your input. unfortunately that's how it was installed. with administrative privelages, first as the admin, then as the user with admin privelages. what's more anoying is that the software had been on the pc and been working just fine previous to me having to remove it and then reinstal it.

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