EFS Problem

By pmcateer ·
I have looked all over and have not found a similar issue as my EFS problem. Basically we have about 4 users with laptops that use EFS on the "My Documents" directory and cannot access Excel or Word files. The error received is "Excel cannot access "filename.xls". The document may be read-only or encrypted."

Alot of things are confusing to me:
1. All users got this problem after the new year, last accessing files Dec 30th. Yet the certificates have not expired (according to certmgr.msc, am I missing somewhere else to look?).

2. They can open other files in the encrypted folder(ie Adobe, JPG, etc) just Excel and Word.

3. They are able to decrypt the excel and word files and access them, however I cannot encrypt them again to protect them.

I have a few users with a few GB's worth of files, and would like a better solution than decrypting and storing elsewhere if possible. Any advice would be welcomed.

Thanks in advance,

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And as the alternative is

by OH Smeg In reply to EFS Problem

Not having the ability to open or use these files again I would have thought that it was OK to be able to decrypt them and not be able to encrypt them again.

That just has to be better than not being able to use the files ever again.

But what version of Word & Excel are involved here? That is the important issue that you failed to mention.


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