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Emailing CGI form problem

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2 replies

by webmaster

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This has been a head scratching problem for an ISP, myself and the group who wrote the cgi script. My client has a web page. I created a fill-in form which emails the results of said form to my client's email. Now...

He hosts his own mail in house on an MS exchange server. The script and page is hosted at an offl ocation ISP. The problem is when you submit the results they don't get the emailed results. Nothing gets bounced back, either. If I insert any other email address in the script andform the result are received by those email addresses.

My thought is that the problem is the configuration on his mail server. I didn't set it up so I can't really troubleshoot it. Any ideas? Remember, I can send the results from the form to anyemail except ones at his office.

Thanks,

Bernie Mooney

2 replies

by road-dog

Is your issue a signoff on the completed page? If you can prove that the emails are outbound but their email server is the problem then you have exercised due diligence.

I would instruct the client to look at the server for a spam filter. A large number of inbound emails may have the sendmail process flagged as a spammer. They also may be running Spamcop or other catcher.

If there is such a program running, they might be able to recover these forms from the quarantine area.

by lordinfidel

Is the web server sending the mail to it's own smtp engine (ie localhost? using either IIS, sendmail, postfix, jmail etc)

Look in the outound mail queue on the web server. Is the mail still stuck in there.

Also, from a command prompt, try to open up a connection to the remote mail sever
telnet RemoteIP 25

Will it allow the connection?

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