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Emails disappearing, not coming through

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6 replies

by gralfus 2 views

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We are seeing some emails that are sent from outside our system, they reach us and are processed (received and sent on), but then they never show up in the inbox. I'm not the admin, so I'm short on technical details, but here is what we see (IPs and addresses altered) after I sent a simple text email from outside:

Mon Dec 13 17:31:53 2004
MAIL RECEIVED:
Received from IP address: 64.-.-.-
Sender:
Recipient list:
MessageID: 1102987912832
Size: 1087 bytes

Mon Dec 13 17:31:53 2004
MAIL SENT:
Sender:
Recipient list:
MessageID: 1102987912832
Size: 1087 bytes

6 replies

by bfilmfan

Could be any number of reasons you don't see them. Some being:

It's spam and the gateway is killing it.
It's infected and the gateway is rejecting it.

Have you called the admin and asked why this is happening?

by gralfus

Yes, I'm working with the admin on this. The received and sent shows it didn't get blocked by the firewall and wasn't infected. There were no attachments. Our server received it and allegedly sent it on its way to the inbox, but it never made it.

by bfilmfan

Is there a polciy on the server that states the user cannot recieve or send email if their mailbox is over a certain size limit?

by gralfus

We still haven't figured it out, but I'm not seeing any more replies. Thanks for trying.

by gralfus

Yes, there is such a policy about mailbox size. However, my mailbox is way below the limit as are others seeing this problem.

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