Web Development·12,095 discussions

Emails sent from my site go to Gmail users spam folders. All others receive

Tags: Google

When a customer checks out on my site, they fill out a contact form and the site automatically sends an order confirmation email with a prepaid shipping label to the email address the customer provides. I’ve tested my site’s checkout functionality and it works fine with every other provider I’ve tried except for Gmail. For AOL, Yahoo, Proton Mail, and several other college and work email providers, the emails go through immediately to the account inbox. However, with Gmail, every single email goes to spam. I’ve checked my SPF, DKIM, etc. and I’m having no delivery issues to anyone besides gmail users.

What can I do about this? I’ve already put in all caps on the checkout page to be sure to check their spam folder, but half of my test users either didn’t read that or didn’t bother checking their spam folders.

Topic

I’d head to Google’s own forums.

In reply to Emails sent from my site go to Gmail users spam folders. All others receive

Nod to https://support.google.com/mail/answer/81126?hl=en which is a start.

Spam.

In reply to Emails sent from my site go to Gmail users spam folders. All others receive

I’ve had that with an e-mail provider I used and Microsofts e-mail services. Apparently, others used that provider to send spam, so Microsoft considered all mails from that provider to be spam. They got nothing, I got an error message that it wasn’t delivered.

What happens if you sent a mail from the same account as used by your site to your own gmail.com address? Any error message in the inbox?
Then contact your providers customer service.

[Author]

Replies