Empty attachment in Outlook when sending HTML email

By seona.bellamy ·

We have an email template that we use at work (applied via Outlook's Stationery) which for the most part seems to work fairly well. Our parent company, however, has recently complained that in any email they receive from us they see the little paperclip icon saying that the email has an attachment. When they open the email up, all of the images display inline and there is no attachment.

We are now putting together a template for them to use, and they have specifically asked us to make sure that this doesn't happen. I've been looking for information on this problem, and so far haven't found anything to help.

Has anyone encountered this problem before? More importantly, has anyone been able to fix it?



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