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End User policies & Service Level Agmts

By Rural Techie ·
I am looking for samples of end user computer policy documents and service level agreements. If anyone has some samples they could share electronically, I would appreciate it. My company is a national nonprofit with about 250 users. Half are in our DC headquarters and the others are scattered across 10 field offices. We currently have no end user policy and want to establish both a policy and service level agreements with our business units. You can check us out at www.nw.org if you wish.You can send docs to me at kgraziano@nw.org. POINTS - I will provide 350 points to each of up to 4 members who send me End User policy and/or service level agreement samples. If no one sends any samples, or fewer than 4 send samples, I'll divide the points among the members who send samples and the members who provide the most useful comments or insights about developing and implementing these docs. Thanks!

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End User policies & Service Level Agmts

by Alpha-Male In reply to End User policies & Servi ...

There are a ton of References out there. Take a look through these:

Andress, Mandy. "Internal SLAs Benefit the Entire Company." Infoworld. April 27, 2001 URL:
http://www.infoworld.com/articles/tc/xml/01/04/30/010430tcintersla.xml (December 1, 2001)

Bernard, Allen. "The SLAs They Are A’Changin." ASPnews.com. July 27, 2001 URL:
http://www.aspnews.com/trends/article/0,2350,9921_792841,00.html (December 1, 2001)

Bolding, Jeb. "SLAs: Do They Hit the Mark?" Network World ASP Newsletter. July 16, 2001
URL: http://www.nwfusion.com/newsletters/asp/2001/00**5560.html (December 1, 2001)

Cope, James. "12 Ways to a Better SLA." COMPUTERWORLD. November 12, 2001 URL:
http://www.computerworld.com/storyba/0,4125,NAV47_STO65569,00.html(December 1, 2001)

Koch, Christopher. "Put It In Writing." CIO Magazine, November 15, 1998. URL:
http://www.cio.com/archive/111598/sla.html (December 1, 2001)

Lacerda, Cecinio Silva. "Service Level Agreement." www.whatis.com August 6, 2001 URL:
http://whatis.techtarget.com/definition/0,289893,sid9_gci213586,00.html (December 1, 2001)

McAnally, Pat. "ERP and Business Continuity: What the Experts Won’t Tell You." www.disaster resource.com
URL:http://www.disaster-resource.com/cgi-bin/article_search.cgi?id='21 (December 1, 2001)

Scalet, Sarah D. "Here Come the Lawyers." CIO Magazine, November 8, 2001. URL:
http://www.cio.com/security/edit/a110801_legal.html (December 1, 2001)

Schroeder, Max. "A SLA Primer, Allen’s Law: Almost anything is easier to get into, than get out of." Computer Telephony, March 5, 2001
URL: http://www.cconvergence.com/article/CTM20010216S0002 (December 1, 2001)

Here is a good End User Policy example:

http://www.state.mi.us/cio/itsd/MyPC/policy/eucpolicy.PDF

Hope this helps! Good luck...

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End User policies & Service Level Agmts

by Rural Techie In reply to End User policies & Servi ...

Thanks! A lot of useful sources including good leads n internal SLAs

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End User policies & Service Level Agmts

by Captain Krunch In reply to End User policies & Servi ...

Hey country boy,

While I agree with AlphaMale's response, you are already at Tech Republic. Jeff Davis has written several articles on SLAs and policies that can be customized for your application. Here's the link to desktop security policy development.
http://cl.com.com/Click?q=e5-9Z7OQgyDlCjlgtGrKGFhoXX8tKdR

Cut and paste in your browser without spaces and look around for more.

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End User policies & Service Level Agmts

by Rural Techie In reply to End User policies & Servi ...

Thanks! I thought I had previously searched and not found what I wanted, but this time I found most of what I needed.

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End User policies & Service Level Agmts

by Rural Techie In reply to End User policies & Servi ...

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