General discussion

  • Creator
    Topic
  • #4215883
    Avatar photo

    Endpoint management, questions/best known methods? Sponsored by Intel vPro

    by Tamara Scott ·

    How do you currently handle remote management of your company’s devices? What processes are in place to resolve employee device issues?

    Or, do you have any questions for our Intel experts?

    • This topic was modified 1 month, 4 weeks ago by Avatar photoTamara Scott. Reason: Edited upon request by Intel

You are posting a reply to: Endpoint management, questions/best known methods? Sponsored by Intel vPro

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our Community FAQs for details. All submitted content is subject to our Terms of Use.

All Comments

  • Author
    Replies
    • #4216536

      Endpoint management, best known methods? Sponsored by Intel vPro

      by Eleanoramber ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      Managing devices remotely and resolving employee issues efficiently is crucial for modern businesses. Leveraging Mobile Device Management (MDM), endpoint management software, and remote desktop tools enables IT teams to maintain security and troubleshoot problems from afar. Pairing these technical solutions with ticketing systems, self-service resources, and employee education fosters a proactive approach to device management, ensuring smooth operations and minimizing disruptions.

    • #4218001

      Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by matkas943 ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      For robust endpoint management leverage centralized tools for remote management, prioritize security measures, implement regular patching, conduct user education, ensure data backup, monitor compliance, and optimize performance. Stay informed about features of the tools used and integrate continuous improvement into your management processes for effective endpoint security and efficiency.

      • This reply was modified 1 month, 3 weeks ago by matkas943.
      • This reply was modified 1 month, 3 weeks ago by Avatar photokees_b.
    • #4218437

      ANSWER

      by tomandjarryop76 ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      Remote device management is facilitated through robust software solutions allowing for seamless updates, security patches, and troubleshooting. Automated ticketing systems ensure swift resolution of employee device issues, with periodic garbage collection to optimize performance.

    • #4219973

      Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by benstock2244 ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      I can suggest some common approaches that companies use for remote management of devices and resolving employee device issues:

      Mobile Device Management (MDM) Solutions: Implementing MDM software allows companies to remotely manage and monitor devices, enforce security policies, and distribute applications.

      Remote Desktop Software: Using remote desktop solutions, IT teams can troubleshoot and resolve device issues remotely, accessing employee devices to perform diagnostics and repairs.

      Help Desk Ticketing Systems: Establishing a help desk ticketing system enables employees to report device issues, which are then tracked and managed by IT support teams until resolution.

      Knowledge Base and Self-Service Portals: Providing employees with access to a knowledge base or self-service portal containing troubleshooting guides and FAQs empowers them to resolve common device issues independently.

      Regular Software Updates and Patch Management: Implementing automated software update mechanisms ensures that devices remain up-to-date with the latest security patches and bug fixes, minimizing the occurrence of issues.

      Employee Training and Support: Offering training sessions and ongoing support to employees helps them better understand how to use and troubleshoot their devices effectively, reducing the need for IT intervention.

      By implementing these processes and solutions, companies can effectively manage and support their devices remotely, ensuring optimal performance and productivity for employees.

    • #4220838

      Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by peterklein336 ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      Our company has streamlined the remote management of devices through the implementation of the Salesforce Question Assistant. This powerful tool allows us to efficiently handle various aspects of device management. For remote assistance, employees can utilize the Salesforce Question Assistant to troubleshoot common device issues by accessing a knowledge base of solutions and step-by-step guides.

      In the case of more complex problems, our employees can submit queries through the Salesforce Question Assistant, initiating a ticketing system that facilitates a prompt response from our IT support team. This process ensures that device issues are documented and addressed systematically. The Salesforce Question Assistant also enables us to track the resolution progress and maintain a comprehensive record of device-related inquiries.
      (link removed by moderator)

      Furthermore, by leveraging the analytics capabilities of the Salesforce Question Assistant, we can identify recurring device issues and proactively implement preventive measures. This not only enhances our remote device management but also contributes to a more efficient and seamless employee experience.

      • This reply was modified 1 month, 1 week ago by Avatar photoWizard57M-TR. Reason: removed link
    • #4221865

      Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by mayahenry833 ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      Hello Tamara,

      Thank you for your inquiry regarding endpoint management. We currently utilize a combination of remote management tools and protocols to oversee our company’s devices. Our processes involve a blend of automated monitoring, remote troubleshooting, and IT support for resolving employee device issues efficiently.

      Regarding questions for Intel experts, we’re curious about the latest advancements in Intel vPro technology and how it enhances endpoint security and management capabilities.

      Looking forward to your insights.

      Best regards,

      • This reply was modified 1 month ago by mayahenry833.
      • This reply was modified 3 weeks ago by Avatar photokees_b.
    • #4223433

      Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by hammasshaikh134 ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      I’m going to read this. I’ll be sure to come back. thanks for sharing. and also This article gives the light in which we can observe the reality. this is very nice one and gives indepth information. thanks for this nice article…

      • This reply was modified 4 weeks, 1 day ago by hammasshaikh134.
      • This reply was modified 3 weeks ago by Avatar photokees_b.
    • #4225643

      Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by jacyntherussel ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      Our company currently relies on a combination of remote desktop software and IT support ticketing system to manage employee devices remotely. When employees encounter issues with their laptops, desktops or mobile devices, they log a support ticket which gets triaged by our IT team. and content with blue whatsapp For basic troubleshooting, we attempt to resolve issues by remotely accessing the employee’s machine using remote desktop tools. However, for more complex hardware or software issues that cannot be resolved remotely, we require employees to bring in their devices to the IT department for hands-on diagnosis and repair. While this approach works for us currently, we are always looking to improve our processes and adopt more efficient remote management solutions as our workforce becomes increasingly distributed. I would be interested to learn from your Intel experts about their recommended best practices and tool suggestions for comprehensive remote device management and issue resolution across a mobile workforce.

      • This reply was modified 3 weeks ago by jacyntherussel.
      • This reply was modified 3 weeks ago by Avatar photokees_b.
    • #4227014

      Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by cassharper030 ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      We currently manage devices with Microsoft Endpoint Manager (MEM) and have a ticketing system for employee issues. However, we’re always looking to improve.

      Specifically, we’re interested in Intel vPro’s capabilities for remote management and how it might enhance security and troubleshooting compared to our current solution. Additionally, we’d appreciate insights on best practices for remote endpoint management in general.”

      This version condenses the information while still highlighting your current practices, interest in Intel vPro (sponsored element), and desire for improvement through best practices

    • #4227078
      Avatar photo

      Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

      by Engr Awais Saeed ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      Currently, we utilize a combination of remote management tools and protocols to oversee our company’s devices. Our approach involves deploying a mobile device management (MDM) solution that allows us to remotely monitor, configure, and manage devices across our organization. With this system in place, we can enforce security policies, push software updates, and troubleshoot issues remotely.

      Additionally, we have established clear processes for resolving employee device issues. Our employees have access to a dedicated IT helpdesk or ticketing system where they can report any device-related issues they encounter. Our IT support team follows standardized procedures to diagnose and address these issues promptly. Depending on the nature of the problem, they

      As for questions for Intel experts, we would be interested in learning more about any advancements or best practices in remote device management and cybersecurity measures for distributed work environments. Specifically, we’re keen to understand how Intel’s technologies and solutions can further enhance our remote device management capabilities while ensuring a robust security posture across our organization.

    • #4227381
      Avatar photo

      hardware, software

      by mrdigitalmeta.com ·

      In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

      We manage remote device management through software solutions and IT support, addressing employee device issues remotely. As for questions for Intel experts, could you provide specific areas of expertise they can address?

Viewing 10 reply threads