Security·4,758 discussions

[Tamara Scott]

Endpoint management, questions/best known methods? Sponsored by Intel vPro

Locked

Tags: Hardware, Security

How do you currently handle remote management of your company’s devices? What processes are in place to resolve employee device issues?

Or, do you have any questions for our Intel experts?

• This topic was modified 7 months ago by Tamara Scott. Reason: Edited upon request by Intel

Topic

Endpoint management, best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Managing devices remotely and resolving employee issues efficiently is crucial for modern businesses. Leveraging Mobile Device Management (MDM), endpoint management software, and remote desktop tools enables IT teams to maintain security and troubleshoot problems from afar. Pairing these technical solutions with ticketing systems, self-service resources, and employee education fosters a proactive approach to device management, ensuring smooth operations and minimizing disruptions.

[matkas943]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

For robust endpoint management leverage centralized tools for remote management, prioritize security measures, implement regular patching, conduct user education, ensure data backup, monitor compliance, and optimize performance. Stay informed about features of the tools used and integrate continuous improvement into your management processes for effective endpoint security and efficiency.

• This reply was modified 6 months, 4 weeks ago by matkas943.
• This reply was modified 6 months, 4 weeks ago by kees_b.

ANSWER

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Remote device management is facilitated through robust software solutions allowing for seamless updates, security patches, and troubleshooting. Automated ticketing systems ensure swift resolution of employee device issues, with periodic garbage collection to optimize performance.

[Wizard57M-TR]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Our company has streamlined the remote management of devices through the implementation of the Salesforce Question Assistant. This powerful tool allows us to efficiently handle various aspects of device management. For remote assistance, employees can utilize the Salesforce Question Assistant to troubleshoot common device issues by accessing a knowledge base of solutions and step-by-step guides.

In the case of more complex problems, our employees can submit queries through the Salesforce Question Assistant, initiating a ticketing system that facilitates a prompt response from our IT support team. This process ensures that device issues are documented and addressed systematically. The Salesforce Question Assistant also enables us to track the resolution progress and maintain a comprehensive record of device-related inquiries.
(link removed by moderator)

Furthermore, by leveraging the analytics capabilities of the Salesforce Question Assistant, we can identify recurring device issues and proactively implement preventive measures. This not only enhances our remote device management but also contributes to a more efficient and seamless employee experience.

• This reply was modified 6 months, 2 weeks ago by Wizard57M-TR. Reason: removed link

[mayahenry833]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Hello Tamara,

Thank you for your inquiry regarding endpoint management. We currently utilize a combination of remote management tools and protocols to oversee our company’s devices. Our processes involve a blend of automated monitoring, remote troubleshooting, and IT support for resolving employee device issues efficiently.

Regarding questions for Intel experts, we’re curious about the latest advancements in Intel vPro technology and how it enhances endpoint security and management capabilities.

Looking forward to your insights.

Best regards,

• This reply was modified 6 months, 1 week ago by mayahenry833.
• This reply was modified 5 months, 4 weeks ago by kees_b.

[jacyntherussel]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Our company currently relies on a combination of remote desktop software and IT support ticketing system to manage employee devices remotely. When employees encounter issues with their laptops, desktops or mobile devices, they log a support ticket which gets triaged by our IT team. and content with blue whatsapp For basic troubleshooting, we attempt to resolve issues by remotely accessing the employee’s machine using remote desktop tools. However, for more complex hardware or software issues that cannot be resolved remotely, we require employees to bring in their devices to the IT department for hands-on diagnosis and repair. While this approach works for us currently, we are always looking to improve our processes and adopt more efficient remote management solutions as our workforce becomes increasingly distributed. I would be interested to learn from your Intel experts about their recommended best practices and tool suggestions for comprehensive remote device management and issue resolution across a mobile workforce.

• This reply was modified 5 months, 4 weeks ago by jacyntherussel.
• This reply was modified 5 months, 4 weeks ago by kees_b.

[Engr Awais Saeed]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Currently, we utilize a combination of remote management tools and protocols to oversee our company’s devices. Our approach involves deploying a mobile device management (MDM) solution that allows us to remotely monitor, configure, and manage devices across our organization. With this system in place, we can enforce security policies, push software updates, and troubleshoot issues remotely.

Additionally, we have established clear processes for resolving employee device issues. Our employees have access to a dedicated IT helpdesk or ticketing system where they can report any device-related issues they encounter. Our IT support team follows standardized procedures to diagnose and address these issues promptly. Depending on the nature of the problem, they

As for questions for Intel experts, we would be interested in learning more about any advancements or best practices in remote device management and cybersecurity measures for distributed work environments. Specifically, we’re keen to understand how Intel’s technologies and solutions can further enhance our remote device management capabilities while ensuring a robust security posture across our organization.

• This reply was modified 5 months, 2 weeks ago by Engr Awais Saeed.
• This reply was modified 5 months, 2 weeks ago by kees_b.

hardware, software

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

We manage remote device management through software solutions and IT support, addressing employee device issues remotely. As for questions for Intel experts, could you provide specific areas of expertise they can address?

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Remote management of company devices is crucial for smooth operations, especially with the rise in remote work. We currently utilize a combination of mobile device management (MDM) solutions and remote desktop software to handle device management and troubleshoot issues.

I’m curious about Intel vPro’s role in endpoint management. How does it enhance remote management capabilities, particularly in terms of security and efficiency? And are there any best practices or tips for optimizing endpoint management processes with Intel vPro technology?

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Currently, we use a combination of remote management tools and protocols to handle device management. For issue resolution, we have a ticketing system in place where employees can report problems, and our IT team remotely troubleshoots and resolves them. As for questions, we’d like to know more about how Intel vPro enhances remote management capabilities and security measures for endpoint devices.

[capitalplus30]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

Intel vPro can significantly enhance your remote management capabilities and security measures for endpoint devices. With Intel vPro, you gain advanced remote management features that allow you to access and manage devices even when they are powered off or the operating system is not responding. This capability is particularly useful for troubleshooting and resolving issues efficiently without needing physical access to the device.

• This reply was modified 3 weeks, 5 days ago by capitalplus30.
• This reply was modified 3 weeks, 5 days ago by kees_b.

Endpoint management

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Endpoint management involves overseeing and securing devices like laptops, smartphones, and IoT gadgets within a network. Essential questions include: How does the system handle device updates and patches? What security measures are in place for data encryption and access control? Are there policies for device configuration and application management? Best practices include implementing a centralized management platform for unified control, employing strong encryption protocols, regularly updating software, and enforcing strict authentication measures. These practices enhance security, streamline operations, and mitigate risks associated with endpoint vulnerabilities.

this is best solution

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Currently, we use a combination of remote management software and internal protocols to handle device management for our company. Our primary tool for remote management is [insert software name], which allows us to monitor and control devices remotely, deploy updates and patches, and troubleshoot issues without the need for physical access to the devices.

In terms of processes for resolving employee device issues, we have a designated IT support team responsible for handling technical issues. Employees can report device issues through our ticketing system or directly to the IT support team via email or phone. Once a ticket is received, our IT team assesses the issue remotely and determines the appropriate course of action. This may involve providing remote assistance to the employee, scheduling a device repair or replacement, or escalating the issue to higher-level support if necessary.

As for questions for your Intel experts, we’re curious about any advancements or upcoming technologies in remote device management that Intel is currently developing or investing in. Additionally, we’d like to know if Intel has any recommendations or best practices for optimizing device performance and security in remote work environments.

Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

We currently use endpoint management software to monitor our company’s devices remotely. We have established problem-resolution protocols, including help desk support and remote troubleshooting. Regular updates and patches ensure optimal security and performance. I would like to learn more about Intel’s latest endpoint security and management solutions developments.

Best Practices for Endpoint Management with Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

For remote management of our company’s devices, we use a combination of Intel vPro technology and a centralized endpoint management system. Our processes include regular monitoring, automated updates, and remote troubleshooting to quickly resolve employee device issues. I’m curious about best practices for optimizing Intel vPro capabilities. Do the Intel experts have any recommendations or advanced tips for enhancing security and efficiency?

[kees_b]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

We handle remote management of our company’s devices through a centralized platform that allows us to monitor, update, and troubleshoot remotely. Our IT team uses remote access tools to address and resolve employee device issues quickly, minimizing downtime. We ensure all devices are secure and compliant with company policies. Do you have any insights on improving these processes with Intel’s latest technologies?

• This reply was modified 2 months ago by kees_b.

[alisaaine142]

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Managing remote devices and resolving employee issues can be quite a challenge, especially when integrating advanced hardware like Intel Arc GPUs. Here’s how we approach it:

Remote Management Tools: We use comprehensive remote management platforms that support monitoring and controlling devices from a distance. These tools allow us to track system performance, including GPU metrics, and push updates or changes as needed. Ensure the tool you choose supports Intel Arc GPUs to get detailed insights into their performance.

Performance Monitoring: For Intel Arc GPUs specifically, we leverage software that provides real-time monitoring of GPU performance and usage. This includes tracking temperature, load, and memory usage. Tools like Intel’s Performance Maximizer or third-party applications with Arc GPU support can be particularly useful.

Issue Resolution: When an issue arises, we first gather detailed diagnostics from the affected device. This helps in pinpointing whether it’s related to the Intel Arc GPU or another component. We also maintain a knowledge base of common issues and solutions related to Intel Arc GPUs to expedite troubleshooting.

Support Channels: We provide remote support through secure channels, allowing us to access and troubleshoot devices directly. Training our support team on Intel Arc-specific issues ensures they are well-equipped to handle problems efficiently.

Regular Updates: Keeping GPU drivers and management software up to date is crucial for maintaining performance and compatibility. We schedule regular updates and ensure all devices are running the latest versions.

These practices help us maintain smooth operations and quickly address any issues that arise with Intel Arc GPUs in our remote workforce.

Best,
Alisa Aine

• This reply was modified 1 month, 1 week ago by alisaaine142.
• This reply was modified 1 month, 1 week ago by alisaaine142.
• This reply was modified 1 month, 1 week ago by kees_b.

Endpoint management, questions

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

Currently, our company handles remote management of devices through a combination of centralized IT management software and cloud-based tools. We use a unified endpoint management (UEM) system that allows us to monitor, manage, and secure devices across various platforms, whether they are on-site or remote. This system enables us to push updates, enforce security policies, and provide remote support.

Mobile Device Management (MDM)

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

We use a Mobile Device Management (MDM) system for remote management, including monitoring, updates, and app management. Employee device issues are handled via a help desk, remote troubleshooting, and a knowledge base, with complex issues escalated as needed.

Reply To: Endpoint management, questions/best known methods? Sponsored by Intel vPro

In reply to Endpoint management, questions/best known methods? Sponsored by Intel vPro

We use a mix of cloud-based tools and remote support software to manage devices and resolve issues quickly. I’m curious to hear what Intel recommends for improving efficiency.

[Author]

Replies