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Error code 0xc0000005

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by bjackson

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I work in a shop where the desktops run windows XP SP2. I have a user who is trying to open attachments sent through outlook version 2003 the document opens but is followed by the error code listed in the title. I ran ms updates & installed ms java, but was unscuccessful. I can save the attachement and open it without error. I recently installed an application known as Workshare onto her desktop, but I am not convinced this is causing the problem because other users have never reported any to date. Any advice or fixes that can be offered would be greatly appreciated.

Thx

2 replies

by rob miners

You will have to go through a process of elimination. Here is a start.

A Common Cause Of The 0xC0000005 Error:

The error 0xC0000005 is generated by an illegal "memory access violation". This can be caused by anything from faulty RAM, an incorrect/corrupt device driver, poorly written/updated software and more commonly under Windows XP Service pack 2, malware/adware installations.

Usually you get this error message when performing a specific task, and if that happens you need to check the corresponding 3rd party's website/support department to see if they are aware of the problem.

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