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error Palm 4.01 install

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“cannot initialize rich text support”. I’ve installed & reinstalled, rebooted, etc. I can not open the Palm Pilot software on my desktop. Any suggestions are helpful. Thanks. Laura

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error Palm 4.01 install

In reply to error Palm 4.01 install

Have you deleted the Palm directory on the C: drive. Sometime clearing that out can fix a number of problems. At the sametime reset the Palm to the factory settings.

error Palm 4.01 install

In reply to error Palm 4.01 install

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error Palm 4.01 install

In reply to error Palm 4.01 install

Part One:
To completely remove Palm? software from your computer, including the Palm? Desktop and HotSync? Manager from your computer, you will first want to back up the user data. Then run a normal uninstall, delete the Palm folder, perform a search for ?palm? and ?hotsync? and delete the results, and finally remove the Palm software entries in the Windows Registry.

error Palm 4.01 install

In reply to error Palm 4.01 install

Part two:
How to backup your user data from Palm Desktop:

Ensure that Palm Desktop is closed
Double click on the My Computer icon
Select the C: drive
Double click on the Palm folder to open it
Right Click on your User folder (Note: your user folder may be a truncated version of your username) and select Copy
Minimize the current open windows
Right Click on an empty part of your Windows Desktop and select Paste

error Palm 4.01 install

In reply to error Palm 4.01 install

Part three:
How to Uninstall the Palm Desktop software:
Close all open windows
Click START in the bottom left corner of your screen
Select SETTINGS, the CONTROL PANNEL
Double click on the ?Add/Remove Programs? icon
Scroll down and select ?Palm Desktop? or ?Pilot Desktop?
Click the ?Add/Remove? button and Palm Desktop should uninstall
How to delete the Palm (or Pilot) folder:
Double click on the My Computer icon
Select the C: drive
Right click on the folder and select delete
How to find and delete all palm and hotsync files
Click START in the Windows Task bar, by default along the bottom of the screen
Select Find or Search, then ?Files and Folders?
In the Named window, type in ?palm.*?, click ?Find Now? or ?Search Now?
Delete any files that find (with the exception of Internet shortcuts)
Repeat search using ?hotsync.*? and delete any files you find

error Palm 4.01 install

In reply to error Palm 4.01 install

Part four:
How to remove Palm Desktop and HotSync Manager registry entries:
Shut down any windows that are open
Click on START, then RUN
Type in ?regedit? and click OK
Click on the word ?Registry? and select Export Registry File
Set the directory where you are saving the registry file to your Desktop
Type in a name for the file, and make sure ALL is selected.
Click on SAVE, and verify that it has created a backup file on your desktop
Press the plus sign next to the ?HKEY_CURRENT_USER?
Press the plus sign next to ?Software?
If you see a folder called ?U.S. Robotics.? click the plus sign next to it
Right click on the ?Pilot Desktop? folder and select Delete
Close the Registry Editor window
Remember to restart your computer to ensure that the changes take effect.

error Palm 4.01 install

In reply to error Palm 4.01 install

After Restarting, reinstall a clean copy of palm desktop. You should be fine. Unless you have left something out in you question.

error Palm 4.01 install

In reply to error Palm 4.01 install

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error Palm 4.01 install

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