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Error Saving an Excel File

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by leastar

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I have several users that are having difficulties saving changes to an Excel file. I just recently changed the user to a new PC with either NT 4.0 or 2000 and Office 2000 installed. It gives the error "Unable to save changes to (original file name), changes have been saved in Temp file (temp file name). Please close the original document and rename the temp file. The user is trying to save to a mapped drive on the server, and yes they have all the permissions; I changed the PC, not the user profile and the drive is each users home drive, of which they have Full Control. It is not a consistant error either, sometimes it will work, next time it will not. And it does not make any difference whether the user does a "Save" or a "Save As".

If anyone has any ideas I would really appreciate it!

3 replies

by pally

We have had success in recreating the users profile. It seems somehow the profile corrupts and starts out just affecting the Excel workbook but, will eventually affect other programs as well. Let me know if this helps.

by leastar

What we have found to be the fix is upgrading the drivers for our virus protection program. Have done this and have not heard of any problems since.

by leastar

What we have found to be the fix is upgrading the drivers for our virus protection program. Have done this and have not heard of any problems since. Thanks for your help!

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