I’ve got a weird problem that suddenly cropped up. This was working, but as of December 26th, it stopped…
If my supervisor clicked on a link (using IE 5.5) that is a *pdf file, normally it launched Acrobat Reader 4.x and he could view the file. Suddenly, when he clicked on that same link, it only opens to a blank page with no error messages or any indication of something wrong.
Thinking that the problem was related to his Acrobat Reader, I made sure the settings were correct in his Reader and IE 5.5 – they were fine and untouched from before the Christmas break. Thinking maybe something got installed that caused problems, or maybe Acrobat Reader was corrupted, I uninstalled Acrobat Reader 4.x and installed Acrobat Reader 5.x toupdate him to the current version.
I tested his system after a reboot, same problem… Okay, download/install IE6 w/ latest SP, reboot, try again, nope, same problem.
In all cases, if I right mouse click, save link to a local file, and double-click it, the pdf files opens fine after launching Acrobat Reader. This worked in each iteration above; hence, I believe that the problem lies in the IE<->Acrobat interface but I can’t pin it down.
Suggestions?
His machine is:
PII 333Mhz
256 Meg RAM
NT 4.0 SP6
IE6
Acrobat Reader 5
2 Gig+ on C: using NTFS
3 Gig+ on D: using NTFS