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Error when trying to send from Excel

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by john

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I'm having the following error when trying to send from within Excel 97 (using Outlook 2000)..."Cannot load the mail service. Check your mail installation."
Everything is fine when sending from Word (although the additional option to send via Mail from Microsoft Outlook is missing). I've re-installed Office 97 but to no avail. Outlook 2000 was recently re-installed by someone else but has not seemed to make any difference. I know there is a TechNet Q296412 article pointing out a similar problem but wondered if anyone knew of a quick fix.

Many thanks.

4 replies

by patty

This may or may not be related to Outlook, but did you try installing Service Packs 1 and 2 for Office 97? I'm assuming your o/s is W2K. We were having weird things coming up not just with excel, but also with word (basically, the office 97 version), but once we applied the service packs, it was fine.

by john

Installed SP1 and tried to install SP2 but it wouldn't recognise that SP1 had been installed, so refused to update.
Fortunately problem was cured when I re-installed Outlook again.
Thanx for suggestion anyway.

by john

Installed SP1 and tried to install SP2 but it wouldn't recognise that SP1 had been installed, so refused to update.
Fortunately problem was cured when I re-installed Outlook again.
Thanx for suggestion anyway.

This discussion is closed to new replies.