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Exceeding Mailbox size limits

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5 replies

by calypsopoet

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Our network uses Exchange 5.5 SP4 and Outlook. Many users are set up as receive-only. These users receive the "Your mailbox has exceeded one or more size limits set by your administrator..." message daily. I know this will occur when a user with this restriction tries to send E-mail, but this is occurring on accounts with totally clean boxes w/o having attempted a send. Any ideas to keep this from occurring every morning or is it a necessary evil?
Tanks, mon

5 replies

by maximk

This message is delivered when their mailbox is bigger than the size the administrator specifies. As you tell us these mailboxes are able to receive mail, my guess is that they are full of old messages.

by calypsopoet

This was my thought initially. And, I'm sure that this may be the case for some users. But after inspection of 2 mailboxes, I found them to be completely clean - all received messages deleted, deleted items folder emptied, no personal folders, nothing extra in their exchange account. Default receive limit - 8MB. Under Exchange Admin / resources - Total K reflected only enough for the Exchange Admin's message. Very perplexing...

by zmanisin

Have you checked the non-Mssg Folder stores that aren't mailbox-related but are attributed to user accounts and stored along with the mail in the Private Information Store: Journals, Tasks, etc.

by calypsopoet

Yeah - looked at this too under initial investigation. Considering it to be an unnoticed nuisance at this time and using workaround of users' deleting message each day.

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