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Excel Mystery

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by shanghai sam

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My system is running perfectly except for a problem which occurs with Excel 2000, When I try to open Excel 2000 the system either blue screens with the following error message "A fatal exception OE occured at 017F:BFF9DFFF. The current appplication will be terminated" I press a key to continue and receive this message "Excel has caused a general protection error in module user.exe at 0006:0000575F" click close and it blue screens again or it hangs and then gives me the System is dangerously lowon resources error message which leads to a Blue screen.

My system is Win 98 and I've got 310 MB RAM and all other applications open without a problem, i've got older versions of Excel on my system which open without any problems.

I've installed all SPs and carried out all the usual troubleshooting tests to try and get it open, to no avail, I'm tending to think that it may be a Damaged Memory error but i could be wrong.

If anyones come accross this or knows a cure for it could they let me know as it's doing my head in.

Regards

1 reply

by dklippert

Make sure your video driver is updated, as well as Iomega if relevant.

Here's one troubleshooting check list in case you missed one.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Automation

If your error disappears, there is either an add-in or a
(hidden) workbook that is loaded upon XL's start, which
bothers you.

- Try locating the XLSTART directory, move everything from
there.
- In XL: Tools, Addins, note the ones checked and uncheck
them one at the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is
entered after "Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Regserver

Yet another possible problem is a corruption of your
toolbar customisation file. Locate all files with
extension .xlb and rename the extension(s) to something
like .old
Now try and start XL again.

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