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EXCEL not opening files

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7 replies

by bob plain

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I have a user that is using NT 4.0 workstation and EXCEL 2000 Professional. When an EXCEL attachement or save file on the user's hard drive is clicked on, EXCEL opens and then displays a blank grey screen. There are no error messages. I can however open any EXCEL file by first starting EXCEL and then going to file open. Any fix would be greatly appreciated.

7 replies

by moussoon

Tricky:

The last time I had anything similar, it was a bad file association. Have you tried double checking the file associations, in both WinNT and in the actual applications?

by hugh_welsh

Nope, I had this the other week, it's definately user error. The user has changed the settings on the client in some way, you will probably find that when you get this grey background you will be opening the file "documentxx" where xx is incrementedby one each time you open it.
I have no idea specifically what I did to solve this but basically I just tried to change the view/layout back to default as much as possible and this problem was resolved somewhere along this process.

by atrahasis

As the person who posted above mentioned, this is often user error. For instance, Excel allows the user moves the spreadsheet out of the viewable. To see if that is the case, from the Excel menu bar, choose Window, Arrange..., and select Cascade.
Then, save the workbook.

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