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Excel+Outlook=Explorer(Not Responding)

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by robby

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I have a user who always has Outlook98 open, when he uses Excel97 and saves his file it hangs up. If you do a CTRL+ALT+DEL it says that Explorer is not resoponding. Any help would be much apprecited.

9 replies

by is

Robby,

You may want to check the available resources on the users machine. How much RAM does that computer have? We had similar problems on some of our machines and it went away when we increased the RAM on the machines.

by kmerrillt

Your best bet is to close Outlook when running Excel. Outlook is probably using all the resources staying connected to the mail server.

by paul d. masley

The simple answer to this question is add memory. A typical o/s, am email program and excel will suck about 48 to 54 megs of memory just sitting idle. Start hitting the CPU hard or opening several windows at once, and your resources will go out the window. Do do not mention the O/S, but I would guess either Win98 or NT. The minimum memory (RAM) should be at least 96, 128 preferrably.

Paul.

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