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Exchange 2k and Outlook Client

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5 replies

by daxter

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Hi, hopefully someone can give me some ideas. We use Exchange 2k Enterprise and Office 2k. When a user creates a message and types a name in the TO: line it doesn't always resolve. These are names in our GAL.

For example John Doe is the name. If they type John Doe, it will not resolve/underline, but if they type doe, john it will.

Any thoughts? Thanks,

5 replies

by a.jongsma

The method of saving the contacts has impact on the search funtionality.
Did you try switching this method on the client?

(Tools, Options, Contact Options, Default 'Safe As" order: First Last)

by daxter

They are not contacts, but actual users on the server. All are saved the same last, first name.
But some will come up and authenticate using firt last name, while others will not. Even if check name is clicked, the users is not always identified.

by lordinfidel

I beleive it is in tools/options or prefernces (not in outlook).

You want to see what your default display is set up as. Is it last name, first name ; or first name last name. I beleieve this is what makes the differnce.

Also, double check the client side and make sure they are resolving to the GAL first and not their personal contacts.

by daxter

So in theory, If I select the firstname, lastname if they type the lastname will it find the user in the GAL, can you have it authenticate both ways? thanks,

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