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Exchange 5.5 Mailbox Limits Exceeded

By cmdrkruge ·
I have a user who keeps getting messages every day that his Mailbox has exceeded its limit. According to Exchange administrator his Total K is far below the current limit set. The column for Storage Limits also states that the user is "Below Limit". I have also logged into the users mailbox and am unable to find any indications as to what is taking up space for this mailbox. Before you ask, yes I have checked the journal and it is empty and turned off.

The current limit is set for 40000K
Exchange Administrator reports the mailbox is 740K
Exchange administrator reports Deleted Items 20100K
The message the User recieves states the mailbox is over 43000K

The user did report that someone tried to send him 3 13Mb attachments about 2 weeks ago (when all this started) but he never received them and the sender never had a bounce back email either.

I should also point out that I have users that are at 34000+K that are not receiving the warning emails. I also have users that have 20000K total and 75000K deleted that are not getting the warnings.

Any assistance with this would be greatly appreciated.

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by w2ktechman In reply to Exchange 5.5 Mailbox Limi ...

Are you mostly looking at the inbox and deleted items? most likely the calendar, contacts, and sent items are using space as well. If you empty the deleted items and move the sent items to a pst file, then archive the calendar, you should clean up the mailbox quite a bit.
If not, maybe the profile is corrupt and reporting incorrectly, in which case, try to re-create the user profile

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by yinbig In reply to Exchange 5.5 Mailbox Limi ...

Sounds like the system is not reclaiming the space from the deleted files...

Recreate the mailbox and restore the mail data for that user. Then delete the old box.

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by coppermine In reply to Exchange 5.5 Mailbox Limi ...

If using Outlook, right click on the mailbox name and choose property's for mailbox - xxx. Then choose folder size and see where the client thinks the storage is being used.

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