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Exchange 5.5 with SP3

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by deepakvhegde

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Hi all,

I am facing one issue with Exchange 5.5 SP3 and Mcafee groupshield running on it. Issue is messages in the users mailbox showing as read state whereas user never opened that mail.
I am a bit confused becuase this problem has suddenly started before it was working fine.

Regards,
Deepak

1 reply

by lordinfidel

what groupshield version are you running?

What was the last thing you did before this started happening?

Have you confirmed that it is all e-mail or just some. Is it just one users mailbox or multiple peoples?

I would set up a test mailbox that no one can get into except for yourself. Send about 100 e-mails to it, and then check to see if any of them appear as read.

It could also be that they have instant read on and they don't realize it. I have never seen groupshield or exchange just randomly mark messages as read. There is always a logical explination, most of it usually being user error.

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