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  • #2281660

    Exchange 5.5 with SP3


    by deepakvhegde ·

    Hi all,

    I am facing one issue with Exchange 5.5 SP3 and Mcafee groupshield running on it. Issue is messages in the users mailbox showing as read state whereas user never opened that mail.
    I am a bit confused becuase this problem has suddenly started before it was working fine.


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  • Author
    • #2679098

      groupshield version??

      by lordinfidel ·

      In reply to Exchange 5.5 with SP3

      what groupshield version are you running?

      What was the last thing you did before this started happening?

      Have you confirmed that it is all e-mail or just some. Is it just one users mailbox or multiple peoples?

      I would set up a test mailbox that no one can get into except for yourself. Send about 100 e-mails to it, and then check to see if any of them appear as read.

      It could also be that they have instant read on and they don’t realize it. I have never seen groupshield or exchange just randomly mark messages as read. There is always a logical explination, most of it usually being user error.

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