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Exchange Administration

By a_tank ·
We are looking at letting a few of our department help desks take over some Exchange Administration tasks. Can anyone recommend any good third-party apps that would allow for a help desk to create mailboxes, add users to distribution lists, and not much else? Or is there a way to set this up with existing MS permissions?
Also, one of our departments who would like to do this sits behind a firewall. What ports would need to be opened for Exchange administration tasks (if any)?
Thanks-

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by BFilmFan In reply to Exchange Administration

Which version of Exchange are you using would be the first question.

If you are using Windows 2000/2003 and Exchange 2000/2003, you can easily grant help desk personnel the rights to create users and modify distribution lists.

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by a_tank In reply to Exchange Administration

Thanks for the reply. This is for an exchange 2003 environment.

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by dsharma In reply to Exchange Administration

If you're running exchnage 2000/2003 then it'll be pretty easy for you. You can create user and define permission for them. You need to open ports to GC/DC of the domain. This will be enough for helpdesk to do all the things.

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