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Exchange Alias???

By ccthompson ·
I have a windows 2003 network. AD installed, Exchange 2003 along with Outlook 2003. One account is giving me trouble.

While in Outlook, I open a new email, start to type her name in the "to" field, and outlook tries to help, bringing up her name below, saving me the time to type all of it in. Great! One problem, it has her name right, but the alias after it is incorrect, its of a women that had her position before her. (name <wrongname&gt

(While typing her name into the "to" box of a new mail message):
It appears: name <wrongname> in the box below.

Should be Name <rightname> in the box below.

Not sure where to locate this! I have looked through AD and in her exchange information, but no luck. Thanks in advance!

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by Garret` In reply to Exchange Alias???

There is a sort of cache file of names and addreses that is kept on your local machine for Outlook to Auto Complete names. You can find it here:

C:\Documents and Settings\"username"\Application Data\Microsoft\Outlook\Outlook.NK2

The old name may still be there. I don't know about editing this file, but if you open it in notepad you might be able to find the entry and remove/change it.

There are also a few places in the AD Users and Computers (for exchange) where names can be changed:

Open the user and check these tabs:

Email Address: --> Edit the X400 email address
Exchange Advanced: --> Simple Display Name
Exchange General: --> Alias

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by Garret` In reply to

BTW: Here's a little app to view the entries in the NK2 file, then convert it into a CSV file:

http://www.epute.com/nk2csv/

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by ccthompson In reply to

Thanks for the post, although, this problem is on all machines accross the network. They all show laura ross<csheetz> and should be laura ross <lross>.

Should I delete them all, on everyones machine, servers, ect... then try to send them mail?

Thanks!

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by G... In reply to Exchange Alias???

Is the user one of the users in AD and you're sending mail "localy" then it would be a something wrong there.
If not, outlook may "save" the wrong name because it was written once.
Eventually you can create a contact with the right informations in outlook.

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by ccthompson In reply to

Thanks for the post!

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by robgwilcox In reply to Exchange Alias???

When you start to type the name, eg usersNa

You should see underneath the name the one which it will select, eg UsersName <WrongName>

When that's shown hit the "Delete" key, it will remove it from your cache.

Then type in the correct name eg UserName and hit control-K, to resolve.

The next time you send a mail to that person, and start type in UserName, it will show underneath it UserName <RightAlias>

Thanks
Rob

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by ccthompson In reply to

Thats a great tip, but didnt solve the porblem. Since its a domain, would i try this on the Domain Controller? And since its a domain, is it possible stuck in AD somewhere? Thanks for the tip!

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by robgwilcox In reply to Exchange Alias???

I believe the entry which is shown in Outlook at that point is the directory name, so have a look in LDP or ADSIEDIT against that user for the CN attribute.

Also this all purely client side, nothing really to do with the Domain Controllers.

When you hit the delete key, did it remove it from your list of names?

For example if you have :

Wilcox, Rob
Wilcox, John

And you've sent email to both of these people in the past in Outlook when you begin to type Wilcox, the drop down list underneath the "to" field will show both names.. when you hit delete on say Wilcox, John.. and then send a new mail and start to type Wilcox, it will only show "Wilcox, Rob", underneath.

Thanks
Rob Wilcox

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by ccthompson In reply to

Thanks for the post, although, this problem is on all machines accross the network. They all show laura ross<csheetz> and should be laura ross <lross>.

Should I delete them all, on everyones machine, servers, ect... then try to send them mail?

Thanks!

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by robgwilcox In reply to Exchange Alias???

On all I'm afraid. Of course, try one first of all, and make sure it is fixed.

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