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Exchange: Can't Auto Forward To Internet

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5 replies

by tohsoon28

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Our company is using Microsoft Exchange Server 5.5 SP4 currently. The OS used is Microsoft Windows NT Server 4.0 SP4 running on Alpha 2100 platform - 275MHz speed and 256MB RAM.

Using MS Outlook, we tried to set autoforward rule to an external SMTP address using either Inbox Assistant or Out of Office Assistant. However, messages were not forwarded.

But if the rule was configured to forward messages to an internal e-mail address, messages were forwarded correctly.

We did not face this problem when we were using Exchange Server 5.0 previously.

I saw an article in Technet (article ID Q216397) which seemed to provide the solution. I've applied the steps but the autoforward problem was not solved! Another related article was Q192982.

Can anyone please HELP me? This problem has been bothering us for quite some time.

5 replies

by aavakian

Try Technet article q253546. You must also stop and then restart the internet mail service for the changes to take affect.

by cyberfeces

Be very careful using the Internet forward feature. You can create an endless loop of mail among other problems. If you send an eMail to an account which is down or the mailbox is full it will reply to the original address which will forward the message to the Internet address and so on. If the Inet mail connector is set to allow forwarding any user can then setup a rule to use the forward. Giving you little if any control over who is doing it. So you might not be creating the loop but another user can. Don't forget that protecting users from themselves is half the daily battle to keep a network working.

It is difficult for a computer to make up for lack of user intelligence.

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