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Exchange Server Locking

By Degeneration ·
Hello,
We are experiencing a recurring problem every couple of days. We have an outbound Exchange 5.5 SMTP server with Web Shield installed on it. It is using Site Connector to connect. The problem is that the server locks or hangs every 24 to 48 hours. It is like clockwork. We also have another Exchange 5.5 SMTP server with the same setup with two exceptions; it uses a X.400 connector and it is for inbound Internet mail. That server (inbound) doesn?t have any issues and has only neededrestarted once in the last couple of months. I guess my question is there any patches or issues with Web Shield with NT with Service Pack 5, Exchange 5.5 with SP3 or with SITE Connector? If not, do you have any suggestions to what might be causing this occurrence? I appreciate your time.

Thank you very much
Kevin Merryman

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Exchange Server Locking

by McKayTech In reply to Exchange Server Locking

I haven't had any similar experiences with several installations running NT4/SP5, Exchange v5.5 SP3 with Site Connector and Webshield.

However, every time I've had a "clockwork" issue, it has turned out to be related to a scheduled task or event. The most common has been the start or end of a backup, followed closely by scheduled virus scans. Usually the Event Log gives enough clues, but on occasion I've had to set up Performance Monitor to log important system parameters to identify the culprit.

However, I showed your post to one of my colleagues and he was thinking hardware, although he couldn't say exactly why.

paul

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Exchange Server Locking

by Degeneration In reply to Exchange Server Locking

Turns out it was a WebShield issue. It was deferring mail that had an internal address. Since it is an outbound server and only connected to the firewall, and Webshield was told that it was an internal address, it didn't know what to do. It then would cycle over and over causing it to chew up processor.

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Exchange Server Locking

by Degeneration In reply to Exchange Server Locking

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