I am experienceing an issue where a single individual in my office can not seem to get email from a specific company. He receives all other email communications, just not from this company. I have been in touch with the IT contact at that company and I had him send ME an email from the contact that is trying to send to my user – – that mail did not come through either. However, when the IT contact sent me an email from the Administrator account it came through just fine. The Administrator account can also send to my end user. I turned on Message tracking to see if we could determine what the problem is as we have ruled out DNS issues, mail intercept/quarantine programs and incorrect addresses.
In the message tracking, for the messages that DO come through, there are 7 lines of data tracking, beginning with the message being submitted to Advanced Queue and ending with the message delivery. For the messages that DO NOT go through, there are only two lines in the message tracking log – Message submitted to advanced queueing and Started Message Submission to Advanced Queue.
Neither I not the IT contact on the other end have the foggiest notion why it would ONLY be the mail from any other than the Administrator account at this particular company.
Anyone had this bizarre experience before? Willing to share your fix?
Thanks!
Deb
