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Exchange2000/Small Business Server 2000

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by myamamoto

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Hi,

I have a client that has Small Business Server 2000 installed and they are using the Exchange 2000 to route internal email to each other using Outlook clients and they let their ISP be the gateway to send and receive external email by settingup the same Outlook client to access the external ISP accounts.

Now to the problem or if is even a problem, but it is annoying to them.

When they send email to external email addresses they seem to always get an email back from the Exchange server with the subject as:
"Delivery Status Notification (Delay)"

And the message reads:

"This is an automatically generated Delivery Status Notification."

"THIS IS A WARNING MESSAGE ONLY"

"YOU DO NOT NEED TO RESEND YOUR MESSAGE"

"Delivery to the following recipients has been delayed."
Name@Name.com

Is this something to worry about? Is there away to turn it off so that the users don't keep getting this message or could you re-direct all these messages to the administrators email account instead?

Also, if the Outlook client is configured to use the ISP gateway to send external emails why is Exchange 2000 even sending these messages to the users? BTW the external emails do seem to be going to their recipients.

My only thought is that the messages are also routed to the Exchange 2000 server when they send an external email because the Outlook client is also used to send email internal to each other and Exchange 2000 being the internal routing service for them is some how grabbing all emails first and then throwing it back to the Outlook client which then sends it out correctly. Am I wrong? Please help and Thanks.

Any help to resolve this problem would be greatful.

Thank You.

5 replies

by timwalsh

Do you have Outlook configured to use Exchange server or Internet Email? Do you have separate profiles for internal vs. external email? Are you sure it is your clients Exchange server (and not an Exchange server at the ISP) that is generating the Warning messages?

by curlergirl

It sounds like what is happening here is caused by the client software, not the Exchange server itself. What version of the Outlook client are you using (i.e., Outlook 98, 2000, or XP)? Outlook XP is the only version, as far as I recall, that is configurable to send email to an external POP mailbox without causing conflicts with an internal Exchange server. In previous versions of Outlook, the client would not be able to distinguish between the local Exchange server and the external POP server, and email would either be mis-delivered, or something like what you describe could happen - the client tries to deliver the mail first through the Exchange server, and then when it fails, it goes to the POP server. The only way to get around thisis to use separate Outlook client profiles for connecting to the Exchange server and the POP server. A different approach, and one that works pretty well in an SBS2K installation, would be to install the SBS 2000 Exchange 2000 POP Email Connector.This ONLY works for Exchange 2000 on an SBS 2000 box, but what it does is allow you to set up the Exchange server to download email from the POP server and then deliver it to the users' Exchange mailboxes directly. Then you can remove the POP account from the users' Outlook profiles and they'll still get their external POP mail. You should be able to find some documentation on installing and configuring this connector on your SBS 2000 CDs. Hope this helps!

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