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ExchSrvr 5.5 / OL 98

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by moverby

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We are running Exchange Server 5.5 on NT Server 4.0 Sp6a. We only have this one exchange server. All workstations ( NT, 9X, Thin clients on Terminal server ) are using outlook 98. My problem is that some users' inbox do not update. Users within our company will send each other a message and they don't get it until they exit from outlook and then start outlook again. Sometimes pressing the send/receive button will work. I have ran the defrag on the public and private database thinking that mightsolve but made no difference. Does not happen to all users. Any and all help will be greatly appreciated.

Mike

4 replies

by david.funnell

This is a symptom of network problems between client and server, there are a couple of things that you can try.

1. On the client remove any protocols installed that you don't require.

2. On the client open the registry and check the following key:
HKLM\SOFTWARE\Microsoft\Exchange\Exchange Provider
and check the protocol order that Outlook uses when connecting to Exchange. ncacn_ip_tcp should be the first entry in the list. (Remember to back up your registry before making any changes).
3. Try pinging your exchange server by name, if you get a slow response then you will need to resolve the problem of name resolution, make sure DNS is configured correctly or add an entry to the client's host file.

4. Check that the server isn'toverloaded with traffic.

Hope that helps.
David

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