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Font problem using Word in Outlook

By buschman_007 ·
So a user came to me with a font problem. I terminalled in to see for myself. It is a weird issue. Here's how it breaks down. She said last night she was working in either Outlook or word and the font size on the screen just grew right in front of her eyes. She checked word, outlook, and excel and they all had huge font on anything old. She rebooted and that didn't help.

When she forwards me a message all the old stuff is illegibly small. If she creates a new message or writes anything in the forward then the new text and header info will be a normal size but her signature and all the previous text will be tiny.

So I terminal into her machine and take a look. I forward a message and her signature looks normal but all the old text is HUGE! But when you look at the font her signature that looks normal on the screen is comic san 1.5 and the huge text is Arial 10.

If I go to options->mail format and uncheck use word 2K3 to edit messages everything works fine.

The user thought that perhaps her touchpad is too sensitive and maybe dragging her palm knocked something out of whack. But I can't figure out what she did to cause this problem.

Any suggestion would be helpful.

Thanks,
Mike

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by BFilmFan In reply to Font problem using Word i ...

It appears that her default font size has gotten changed somehow.

Try deleting the normal.dot file and seeing if the issue is resolved.

Otherwise, try this step:

If your document already contains text formatted with the properties you want to use, select that text.

On the Format menu, click Font.

Select the options you want to apply to the default (default: A predefined setting. You can accept the default option settings, or you can change them to suit your own preferences.) font.

If you selected text in step 1, the properties you want will appear in the dialog box.

Click Default.

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by buschman_007 In reply to

Thanks for the help.

It turned out not to be a font problem. It was a zoom problem. The user somehow had jacked the zoom on Outlook up to 500%. So I put it back to 100% and helped her fix her signature. Apparently she was messing with the font so that it looked normal on her screen. That's how she got comic Sans down to 1.5 size.

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by G... In reply to Font problem using Word i ...

The problem is not in outlook but in word so the explaination just above is quite right but you may want to check the text formating options in word before deleting normal.dot

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by buschman_007 In reply to

Thanks for the help.

I have reminded her that if her font looks big in Word and excel to try the same trick we applied in Outlook. Thanks.

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by buschman_007 In reply to Font problem using Word i ...

What will deleting normal.dot do? I mean is there a reason not to try that first?

Thanks,
Mike

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by buschman_007 In reply to Font problem using Word i ...

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