So a user came to me with a font problem. I terminalled in to see for myself. It is a weird issue. Here’s how it breaks down. She said last night she was working in either Outlook or word and the font size on the screen just grew right in front of her eyes. She checked word, outlook, and excel and they all had huge font on anything old. She rebooted and that didn’t help.
When she forwards me a message all the old stuff is illegibly small. If she creates a new message or writes anything in the forward then the new text and header info will be a normal size but her signature and all the previous text will be tiny.
So I terminal into her machine and take a look. I forward a message and her signature looks normal but all the old text is HUGE! But when you look at the font her signature that looks normal on the screen is comic san 1.5 and the huge text is Arial 10.
If I go to options->mail format and uncheck use word 2K3 to edit messages everything works fine.
The user thought that perhaps her touchpad is too sensitive and maybe dragging her palm knocked something out of whack. But I can’t figure out what she did to cause this problem.
Any suggestion would be helpful.
Thanks,
Mike