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From hardware tech to helpdesk

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by daddydold52

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I just recently took a job as a contractor for Sprint, working on their helpdesk. I've only been their a week, but I've pretty much figured out this is NOT what I want to do. I'm going thru a training program right now, but I'm finding it hard to concentrate, vecause I know I don't want to be there. I guess my question is, what do you do when you take a new job, and find out it's not what your looking for?

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by ghstinshll

No harsh moves by walking out,e tc.... take slow, deep breaths and release the frustration.... Words form the wise ex-helpdesk agent.

I've been there, up to sys admin, and asked to back-fill on busy days, and oh man does it suck.

Keep talking to your recruiters and searching for jobs, you'll find one, but you have to be patient and find it and get an offer letter before you turn in your headset at the desk....

by mdhislam

hi
stay with it, learn what you have to. wait for the chance for future. To keep your current job you have to learn those. I am a network person
and I had to learn medical stuff and also I am not in the right field, working as radiology systems manager, basically doing nothing form my networking knowledge.
thanks
MD

by kp288

I'm in the same boat. I've been in Systems Administration (Novell & Microsoft)& desktop support for 10 years. I so desperately want to get into network infrastructure operations (Cisco, HP OpenView, Tivoli, Foundry, Unix, TCP/IP). I even paid for myown Cisco training and got certified (CCNA). I'm sick of desktop hell!

by matte kudasai

I'm in that position as well. I'm just coming up on 1 year in help desk, and I KNOW this is not where I want to stay. But I take solace in the fact that I at least have a job in my industry, which puts me in a better position than many.

I'm just at the point where I am starting to look at other options, and my head is swimming! So for now I just stay tethered to my phone and try to exercise some patience.

My unsolicited advice to you would be this....no matter how much you dislike yourjob, strive to do it in the most professional manner you can. Even if you know you'll be out the door at the first opportunity, you don't want to get a bad reputation. You never know if someone you work with now could prove to be a helpful resource in the future.

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