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Garbaged Office attatchments in Notes R5

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by haarsaker

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At work we run Lotus Notes 5.0.7 clients and Notes 6 on the mail servers.

Sometimes Office attatchments (doc & xls-files) appear to be just unreadable ASCII-garbage when it is previewed in the Notes internal viewer - and is impossible to open in the associated Office programs.

Most of the times this is solved by just requesting a new mail with NEW attatchments but sometimes even multiple resends does not help.

Anyone for an explanation to what happens with these files - and a solution to the problem ?
Is the problem at our end or at the senders end ?

4 replies

by donna_collette

If the attachments are *.dtf or *.dat, then the problem is one the senders end. These emails are more than likely coming from an Outlook client and are sending in RTF (Rich Text Format). Have the sender go to into his address book an locate the receiver's email address, go to properties of the address and find the STMP - General Tab and uncheck the "Always send in Rich Text" box. This is tech number 177066 on http://www-3.ibm.com/software/lotus/support/

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